Customer Service Presentation is about basic customer service, matching job within business to employee comfort level in delivering customer service, first, last and important rule of customer service, every person working in a restaurant is directly linked to customer satisfaction, front of house,...
matching job within business to employee comfort level in delivering customer service
last and important rule of customer service
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Introduction to Tourism and Hospitality Studies
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Introduction to Tourism and
Hospitality Studies
CUSTOMER SERVICE
HOSPITALITY AND TOURISM:
IT’S ALL ABOUT SERVICE
, 2
How does customer service
relate to all jobs of a restaurant?
All
jobs link back to customer service
and customer satisfaction
, Basic Customer Service
3
Customer service
Total customer experience with a business
Customer satisfaction
The goal of customer service
Positive feelings customers have about a business that meets
their needs
Interesting fact
80% of customers are return customers.
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