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MPO Final Exam Practice questions and answers 2022 with complete solution
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MPO Final Exam Practice questions and answers 2022 with complete solution
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MPO Final Exam Practice questions and answers 2022 with complete solution1.) Which of the following job attitudes reflects the extent to which employees believe their organization values their contribution and genuinely cares about their well-being? Answer- Perceived Organizational Support-values and attitudes
2.) According to behavioral theories of leadership which of the following represents a type of task-oriented leader behavior?(Leadership Effectiveness Chapter) Answer- Initiating Structure
3.) The HR manager at Youth Adventures Inc. has decided to evaluate a new test to use in employee selection. She decides to give the test to all applicants but not use the results during selection. After the newly hired employees work for awhile she will then collect a measure of employee performance and correlate it with their prior test scores. She is assessing the ______ of the test. Answer- Predictive Validity (pg 87 selection and placement chapter)
4.) Highly cohesive groups are prone to an illusion that causes them to make excessively optimistic and risky decisions. This best describes the _____________ symptom of groupthink. Answer- Invulnerability
5.) US Steel Corp. is a firm whose workers work in an old facility. Its employees request a government inspection to ensure that they are not exposed to any hazardous materials while working in the facility. Which of the following acts gives them the right to do so? Answer- Occupational Safety and Health Act
6.) When giving an annual performance reviews to his sales employees Martin thinks customer satisfaction surveys provide biased information. This represents the _____________ component of Martin's attitude toward customer satisfaction surveys. Answer- Cognitive (Values and Attitudes pg. 316)
7.) Helen always strives for an A in classes she takes. Last week she received her grade for a group assignment in Managing People and Organizations and she received a C. This is likely to cause: Answer- Conflict of unmet expectations
8.) _______ refers to the fairness of your pay relative to others in the organization in different jobs. Answer- Internal Equity pg. 182 Pay structures
9.) Which of the following statements is true about the purpose of the Competing Value Framework? Answer- It provides a practical way for understanding, measuring, and changing organizational culture. 10.) A national retail clothing company has been hiring only Caucasian male, sales associates between the ages of 18 and 26 (all other applicants have simply been turned
away), because its executives believe doing so is consistent with its brand image (e.g., youthful, preppy). In what form of discrimination is this company engaging? Answer- Disparate Treatment
11.) "Tell me about the most recent experiences you had dealing with a rude customer and how you handled that situation?" This question could be a part of a(n): Answer- Experience-Based Interview -pg 99 selection and placement
12.) When a firm uses the person-organization fit (P-O fit) model as its general employee selection model: Answer- The firm focuses on selecting employees who have characteristics that are consistent with the overall organizational culture and values.
13.) ________ represent a form of compensation where executives are given the right to purchase a specified amount of company stock at a specified price for a limited duration of time. Answer- Stock Options recognizing employee contribution with pay pg. 236
14.) According to the three-phase model when does employee socialization begin? Answer- Before the individual actually joins the organization. (organizational culture, socialization, and mentoring)
15.) ___________ knowledge represents a type of information often used in decision-
making that is gained through experience and difficult to express or formalize. Answer-
Tacit -decision making and creativity pg. 607
16.) Last year H.M. Knives Inc. used a manufacturing process where each aspect of knife production (shaping the blade, sharpening the blade, assembling the handle, attaching the blade to the handle, and final polishing) was performed by a separate set of workers. This year, the company has changed its approach and each employee is responsible for the complete sequence of knife production. According to the job characteristics model, this latter approach is likely to increase employee motivation based on ________. Answer- Skill Variety and Task Identity -foundation of employee motivation pg. 452-454
17.) ______________ and _______________ are similar in that they both increase the likelihood that a behavior will be repeated in the future. (performance Management (OB)
chapter) Answer- Positive Reinforcement; Negative Reinforcement
18.) The Managing People and Organizations Group has weekly meetings every Sunday at 7:00 pm. All group members are expected to show up on time with the previous week's task complete. All group members are in agreement with these
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