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Samenvatting Informatiemanagement Handelswetenschappen
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Samenvatting Informatiemanagement Handelswetenschappen
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Hoofdstuk 1 - Positioneren van informatiesystemen.............................................................................6
Technology drivers.........................................................................................................................6
Generation.....................................................................................................................................6
Social Business................................................................................................................................7
Afkortingen.....................................................................................................................................7
Productiviteitsparadox...................................................................................................................7
Strategic business objectives of information systems....................................................................7
The world is flat..............................................................................................................................8
Management Information Systems................................................................................................8
Customer and supplier intimacy.....................................................................................................8
Improved decision making.............................................................................................................9
Competitive advantage..................................................................................................................9
Survival...........................................................................................................................................9
Informatie.......................................................................................................................................9
Drie activiteiten van IS....................................................................................................................9
Organizational dimension of IS.....................................................................................................10
Bedrijf...........................................................................................................................................10
Failures and successes..................................................................................................................10
Complementary assets.................................................................................................................10
Contemporary approaches to IS...................................................................................................11
Management Information Systems..............................................................................................11
IT artifact......................................................................................................................................11
Vijf visies op IT..............................................................................................................................11
IT-artifact......................................................................................................................................12
IT success and failure....................................................................................................................12
The sociotechnical nature of it systems........................................................................................12
Approaches to systems thinking...................................................................................................13
Sociotechnical systems thinking...................................................................................................13
Components of an IT system........................................................................................................13
Successful system.........................................................................................................................13
Hoofdstuk 2 - Werken met informatiesystemen..................................................................................15
Business processes and information systems...............................................................................15
, Types of business information......................................................................................................16
Relationship of systems to one another.......................................................................................20
Systems that span the enterprise.................................................................................................21
Systems for collaboration and teamwork.....................................................................................22
Hoofdstuk 3 - Informatiesystemen: organisaties en strategie..............................................................26
Relationship influenced by organization’s....................................................................................26
Wat is een organisatie?................................................................................................................26
Kenmerken van een organisatie...................................................................................................26
Routines en bedrijfsprocessen.....................................................................................................26
Organisatorische politiek..............................................................................................................27
Organisatorische cultuur..............................................................................................................27
Organisatorisch milieu..................................................................................................................27
Ontwrichtende technolgiën..........................................................................................................27
Organisatorische structuur...........................................................................................................27
Andere organisatorische kenmerken............................................................................................28
Organisatorische weerstand voor verandering............................................................................29
Het internet en organisaties.........................................................................................................29
Centrale organisatorische factoren voor het plannen van een nieuw systeem............................29
Michael Porter’s competitief krachtenmodel...............................................................................29
Informatiesystemen gebruiken om competitive advantage te bereiken......................................30
Invloed van het internet op competitive advantage.....................................................................31
Smart products and the internet of things...................................................................................31
Business value chain model..........................................................................................................31
Extending the value chain: the value web....................................................................................33
Synergies and core competencies................................................................................................33
De resource-based view (RBV) van organisaties...........................................................................33
Core and strategic capabilities......................................................................................................34
Question(s)...................................................................................................................................34
Antwoord.....................................................................................................................................34
Anatomie van een kwaliteit..........................................................................................................35
Middelen, competenties en capaciteiten.....................................................................................36
Een kerncompetentie kunnen herkennen....................................................................................36
Netwerk-based strategieën..........................................................................................................36
Challenges posed by strategic information systems.....................................................................37
IT business alignment...................................................................................................................37
IT-Business Alignment Maturity Criteria.......................................................................................38
, Characteristics of the Maturity levels...........................................................................................39
Research (2007)............................................................................................................................41
Three IT organizational structures................................................................................................41
Vier CIO report structuren............................................................................................................41
Hoofdstuk 4 - Ethische en sociale aspecten van informatiesystemen..................................................42
Recente zaken die gefaald zijn door ethische aspecten in de bedrijfswereld...............................42
De relatie tussen ethische, sociale en politieke aspecten in een informatie samenleving...........42
Vijf morele dimensies van het informatietijdperk........................................................................42
Belangrijke technologische trends dat ethische vraagstukken verhoogt......................................43
Voordelen in data analyse technieken.........................................................................................43
Basis concepten............................................................................................................................43
Ethische analyse (5-stappen proces)............................................................................................44
Kandidaat ethische principes........................................................................................................44
Professionele gedragscodes.........................................................................................................44
Real-world ethische dilemmas.....................................................................................................44
Informatierechten: privacy en vrijheid in het internettijdperk.....................................................45
De Europese richtlijn inzake gegevensbescherming.....................................................................45
General Data Protection Regulatioin (GDPR)................................................................................45
Internet challenges to privacy......................................................................................................45
Technische oplossing....................................................................................................................46
Eigendomsrechten: intellectuele eigendom.................................................................................46
Copyrights....................................................................................................................................47
Open source software “GPL”, “BSD”,...........................................................................................47
Patenten.......................................................................................................................................48
Trademarks...................................................................................................................................48
Challenges to intellectual property rights....................................................................................48
Computer-related liability problems............................................................................................48
Systeem kwaliteit: data kwaliteit en systeem errors....................................................................49
Types of computer crime..............................................................................................................49
Cyber crime and computer crime.................................................................................................49
Rechtshandhaving uitdagingen....................................................................................................50
Cybercriminelen...........................................................................................................................50
Cyber slachtoffers.........................................................................................................................51
Werken met rechtshandhaving....................................................................................................51
Hoofdstuk 5 - Business Intelligence: databanken en informatiemanagement.....................................52
Bestand organisatie termen en begrippen...................................................................................52
, Problemen met de traditionele file-omgeving.............................................................................52
Traditionele file verwerking..........................................................................................................52
Database management systemen................................................................................................52
Human resources database met verschillende views...................................................................53
Relationele DBMS.........................................................................................................................53
Operaties van een relationele DBMS............................................................................................53
Mogelijkheden van database managementsystemen..................................................................54
Designing Databases.....................................................................................................................54
Een ongenormaliseerde relatie voor een order............................................................................55
Relationele bewerkingen..............................................................................................................55
Gestructureerd query language (SQL) Bewerkingen op tupels (rijen)..........................................55
The challenge of big data..............................................................................................................55
Niet-relationele databases en databases in de cloud...................................................................56
Business Analytics.........................................................................................................................57
Operational reporting...................................................................................................................57
Business intelligence infrastructure.............................................................................................57
Contemporary business intelligence infrastructure.....................................................................58
Analytical tools: relationships, patterns, trends...........................................................................58
Establishing an information policy................................................................................................59
Ensuring data quality....................................................................................................................59
Waarom database security?.........................................................................................................59
Gevolgtrekking.............................................................................................................................59
Protecting against inference.........................................................................................................60
Hoofdstuk 6 - Entreprise Applications..................................................................................................60
Hoofdstuk 7 - E-Business......................................................................................................................60
Hoofdstuk 8 - Managing Knowledge....................................................................................................60
Hoofdstuk 9 - Decision Making.............................................................................................................60
Hoofdstuk 10 - IS and organizational change/ building information systems.......................................60
Systeem development en organisationele verandering...............................................................60
Business process redesign............................................................................................................61
Hulpmiddelen voor Business Process Managament.....................................................................62
Wat zijn de kernactiviteiten in het system development process?..................................................62
System development....................................................................................................................62
Wat zijn de belangrijkste methoden voor modellering en het ontwerpen van systemen?..............64
Gestructureerde methodes..........................................................................................................64
Object-georienteerd development...............................................................................................64
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