Other
Organisations, media and society (OMS) - 2nd partial - Definitions
- Course
- Institution
Most important definitions all in one document for the 2nd partial
[Show more]
Seller
Follow
msmienk
Reviews received
Content preview
Monday, 5 December 2022OMS definitions
Week 9: The communicative construction of risk and crisis
• Regenerative crises: involve multiple crises stages and publics
• Crisis: a major occurrence with a potentially negative outcome affecting the organisation,
company, or industry, as well as its publics, products, services, or good name
• Turning points: trigger points of sub-crises
• Influential social media creators, “who create crisis information for others to consume” and
their influential posted content will initiate and/or amplify a crisis for an organisation
• Social media followers, “who consume the influential social media creators’ crisis
information” based on three motivations: issue relevance, information seeking and sharing,
and emotional venting and support
• Social media inactives, “who may consume influential social media creators’ crisis
information indirectly through word-of-mouth communication with social media followers
and/or traditional media who follow influential social media creators and/or social media
followers”
• Service failure usually occurs when an organization fails to meet consumer desires; service
failure recovery describes the activities a service provider or company takes in response to
that failure (Fouroudi et al., 2020, p. 2575).
• Response: the ability to react to emerging risks through reconfiguring resources and
implementing appropriate crisis communication strategies (Ritchie, 2008)
• Signals are considered the presentation of corporate announcements and can convey
important information regarding the sender’s intention and abilities
• Crisis response framing: refers to the use of language to convey messages which appeal to
individual feelings and have an effect on consumer behaviour
Week 10: Politicisation
• Political salience: defined in many different ways by focusing, for instance, on different
institutions, formats, or timing of the political decision making
• Symbolic agendas: comprise of issues that are visible and are considered relevant by
political actors
• Resource agendas: referring to more substantial attention and political response
• Focusing events: sudden and harmful events, oftentimes referring to violent threats by
minority groups as an effective means to overcome existing biases
1
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller msmienk. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.21. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
82871 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now