Samenvatting Proces- en leanmanagement (Organisatie en management)
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Course
Process & Lean Management
Institution
Arteveldehogeschool (Artevelde)
In deze samenvatting staat alle leerstof die je moet kennen voor het schriftelijk examen van Proces- en leanmanagement. Het is een samenvatting van alle slides van de powerpoints. Dit vak wordt gegeven in het tweede jaar in de bacheloropleiding 'Organisatie en management' (vroeger: Officemanagement...
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Processen zijn overal.................................................................................................................. 4
Wat zijn processen?.................................................................................................................... 4
Kenmerken.............................................................................................................................. 4
Deelprocessen......................................................................................................................... 4
Schaal van processen.............................................................................................................. 5
Transformatie.......................................................................................................................... 5
Omgeving van processen: stakeholder analyse......................................................................5
Wat is procesmanagement?....................................................................................................... 6
Procesmanagement?............................................................................................................... 6
Fasen procesmanagement?.................................................................................................... 6
Procesautomatisering.............................................................................................................. 7
De procesmanager..................................................................................................................... 7
Processen in bedrijven............................................................................................................... 9
Analyse.................................................................................................................................... 9
Soorten.................................................................................................................................... 9
Primaire processen................................................................................................................... 10
5 verschillende fasen............................................................................................................ 10
Secundaire processen.............................................................................................................. 11
Bestuurlijke processen............................................................................................................. 11
Systeemkunde.......................................................................................................................... 12
Meten van processen............................................................................................................... 12
Managementkengetallen....................................................................................................... 13
Value stream mapping............................................................................................................. 13
Herken verspillingen............................................................................................................. 14
Flow (= continue doorstroming)............................................................................................ 15
Problemen oplossen................................................................................................................. 15
Samenhang.............................................................................................................................. 16
Het ontwerpproces................................................................................................................... 16
Modelleren van processen..................................................................................................... 16
14 ontwerpprincipes (3 kennen)........................................................................................... 17
Business Process Reengineering........................................................................................... 17
Ontwerpsoftware – flowchart................................................................................................. 18
Procesbeschrijvingen................................................................................................................ 18
Processchema’s..................................................................................................................... 18
Procesformulering:................................................................................................................ 19
Verschillende soorten processchema’s.................................................................................... 20
Implementatieproces................................................................................................................ 21
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,Draagvlak en haalbaarheid...................................................................................................... 21
Procesmanagementvaardigheden............................................................................................ 22
Leiderschap........................................................................................................................... 22
Leiderschapsstijl................................................................................................................. 22
Coaching............................................................................................................................... 23
Communicatie....................................................................................................................... 23
Onderhandelen...................................................................................................................... 23
SIPOC........................................................................................................................................ 23
Total Quality Management & 7 principes................................................................................24
Lean Six Sigma & 5 bouwstenen.............................................................................................. 24
Lean: herkomst, filosofie & methode........................................................................................ 25
Muda = verspilling................................................................................................................ 26
Mura = onregelmatigheid..................................................................................................... 26
Muri = overbelasting............................................................................................................. 26
Womack & Kaizen..................................................................................................................... 27
Kaizen................................................................................................................................... 27
Womack (5 belangrijke principes)......................................................................................... 27
Theory of constraints = bottleneck theorie.............................................................................. 28
1 Theory of Constraints (TOC)............................................................................................... 28
5 lean tools............................................................................................................................... 29
5xWHY................................................................................................................................... 29
Visueel management............................................................................................................ 30
Poka yoke.............................................................................................................................. 30
5S.......................................................................................................................................... 31
A3.......................................................................................................................................... 31
Wat is changemanagement?.................................................................................................... 33
Houding ten opzichte van verandering..................................................................................... 33
Motivatie voor verandering...................................................................................................... 33
3 niveaus van ontwikkeling...................................................................................................... 34
Changemanagement methodologieën..................................................................................... 34
John Kotter’s 8-step model.................................................................................................... 34
The McKinsey 7-S model....................................................................................................... 35
ADKAR-model........................................................................................................................ 36
Total Quality Management: al gezien in lessen leanmanagement........................................36
DMAIC-Cyclus: al gezien in lessen leanmanagement............................................................36
Leiding geven aan verandering................................................................................................ 36
Möbius...................................................................................................................................... 37
H1: Processen en procesmanagement
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, Processen zijn overal
Wat voor processen spelen er in een bedrijf en hoe zorgt procesmanagement
ervoor dat… (4)
Processen op elkaar afgestemd worden
Doelstellingen van het management worden gehaald
Processen worden verbeterd
Veranderingen worden doorgevoerd
Voorbeeld productieproces van koffie:
Hoe moet je zijn bij processen? (2)
Klantgericht en concurrerend.
Wat is er cruciaal?
Stiptheid.
Hoe moet je de processen inrichten?
Effectief en efficiënt.
Wat zijn processen?
Kenmerken
Kenmerken proces? (6)
Proces bestaat uit fasen
Er is sprake van input en output
o Output = (on)gewenst
Dynamisch
Transformatie/ verandering
Onderscheid tussen natuurlijke en onnatuurlijke processen
Onderscheid tussen continue en discontinue processen
Deelprocessen
= Hoofdprocessen kunnen we opdelen in deelprocessen.
Voorbeeld deelproces?
Carwash. Thuis = binnenkant wassen, stofzuigen… | Carwash = buitenkant wassen.
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