Exam (elaborations)
C215: Pre-Assessment | 70 Questions And Answers
- Course
- Institution
C215: Pre-Assessment | 70 Questions And Answers
[Show more]
Content preview
C215: Pre-Assessment | 70 Questions And Answersb Ans Q. Which definition used for quality evaluates how well a product performs its ⬅️
intended function? a. Psychological criteria b. Fitness for use c. Value for price paid d. Support services
c Ans Q. Which total quality management (TQM) process was developed to stress ⬅️
management's responsibility for quality?
a. Statistical quality control charts b. Fitness quality for use c. 14 points for quality improvement d. Product design quality
a Ans Q. Which total quality management (TQM) process consists of 13 published ⬅️
standards and guidelines?
a. ISO 9000 b. ISO 9001 c. ISO 1400 d. ISO 9002
a Ans Q. A company manufactures shoes using a quality management system. The ⬅️
company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue?
a. Checklist b. Flowchart c. Scatter diagram d. Control chart
d Ans Q. Which quality control tool should be used to monitor the current status or end ⬅️
result of a process?
a. Scatter diagram b. Flowchart c. Checklist d. Control chart
d Ans Q. Which group of keywords or phrases describes the critical role that marketing ⬅️
plays in the total quality management (TQM) process?
a. Baseline for managing quality process; investment in preventative costs; budgeting b. Reward employees; motivate staff performance; manage operations planned changes c. Review and recommend product changes; satisfy customer needs; open communication d. Enhance competition; understand consumer preferences; maintain communication with operations
c Ans Q. What is the common theme in total quality management (TQM) across all ⬅️
functions in an organization?
a. To ensure profit from product changes b. To enhance management software c. To satisfy customer needs d. To reward people rather than teams
a Ans Q. Which concept of variation measures the central tendency of a set of data?⬅️
a. Mean b. Variable c. Standard deviation d. Range
a Ans Q. What do assignable causes of variation indicate?⬅️
a. Out-of-control signals were found in the process. b. Equipment was found to be out of control. c. Human resources found an operator was at fault. c. A computer virus was found in the system.
c Ans Q. Which continuous improvement method does C pk measure?⬅️
a. Parts per million on the capability index b. The most common measurement process c. How close one is to a target and how consistent one is with the average performance d. What a process is capable of and how long it will take to conclude
a, b Ans Q. What are two important aspects of Six Sigma? ⬅️
a. Technical tools b. People involvement c. Facility location d. Job design
d Ans Q. Which strategy is used by some emergency rooms to overcome customer ⬅️
frustrations about long waiting times?
a. Screen patients and send the last 25 to another facility b. See each patient in the order in which they arrived c. Screen patients and schedule follow-up appointments for those who have the most serious injuries d. Screen patients and fast-track those with minor ailments
b, c Ans Q. Which two factors affect a service location decision? ⬅️
a. Closeness to manufacturing facilities b. Quality-of-life issues c. Proximity to customers
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller LeCrae. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79373 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now