Dit document is een scriptie van het vak Rechten en Klachten procedures. De twee bedrijven zijn Nike en KPN waar informatie staat over het bedrijf, rechten van het bedrijf, klachten en dingen zoals algemene voorwaarden.
Onderzoeksopdracht Recht en
klachtenprocedures commercie niveau 4
K1 Onderzoekt de markt en doet
voorstellen voor commercieel beleid
K2 Voert het verkooptraject uit
K3 Zorgt voor relatiebeheer en klantenservice
Naam:
Deelnemer nummer:
Klas:
Opleiding:
1
,Inleverdatum:
Inhoudsopgave
Inleiding..................................................................................................................................................3
Hoofdstuk 1: Kennismaken met het bedrijf............................................................................................4
1.1 Inleiding:.......................................................................................................................................4
1.2 Nike:.............................................................................................................................................4
1.2.3 Bestelling plaatsen:................................................................................................................5
1.2.4 Mijn indruk over het bedrijf:..................................................................................................5
1.3: KPN..............................................................................................................................................5
Hoofdstuk 2 : Algemene voorwaarden...................................................................................................6
2.1. Inleiding:......................................................................................................................................6
2.2: Nike.............................................................................................................................................6
2.2.3 Overeenkomsten en verschillen................................................................................................6
2.3.3 Overeenkomsten en verschillen................................................................................................8
Hoofdstuk 3 : Koopovereenkomst..........................................................................................................9
3.2: Nike.............................................................................................................................................9
3.2.2 Vier gegeven situaties:...........................................................................................................9
3.2.3 Afspraken.............................................................................................................................10
3.2.4 Verschillen & overeenkomsten............................................................................................10
3.3: KPN............................................................................................................................................10
3.3.2: Vier gegeven situaties:........................................................................................................10
3.3.3 Afspraken.............................................................................................................................11
3.3.4 Verschillen & overeenkomsten............................................................................................11
Hoofdstuk 4: Klachten Procedures.......................................................................................................12
4.2 Nike.............................................................................................................................................12
4.2.1 Verschillende Klachten:.......................................................................................................12
4.2.2 Klachten afhandelen............................................................................................................14
4.2.3 Verschillen & overeenkomsten............................................................................................14
4.3: KPN............................................................................................................................................14
4.3.1: Verschillende klachten........................................................................................................14
4.3.2 Klachten afhandelen............................................................................................................15
4.3.3 Verschillen & overeenkomsten............................................................................................15
Hoofdstuk 5: Conclusie.........................................................................................................................16
2
, 5.1.Conclusie....................................................................................................................................16
5.2 Aanbevelingen............................................................................................................................16
5.3 Mening en leerpunten................................................................................................................16
Bronnen:...............................................................................................................................................17
Inleiding
In dit werkstuk leer je de verschillende procedures van Nike en KPN. We gaan kennis maken
met de bedrijven, en onder andere het hebben over algemene voorwaarden. Ook gaan we
het uitgebreid hebben over de koopovereenkomst en klachten procedures.
3
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