Summary
Uitgebreide samenvatting crowdmanagement 3de jaar eventmanagement Vives
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deel 1,2,4,5,8,9,10,11,12,13,14,16,17,18 Het vak crowdmanagement wordt door mevrouw Chantal Vandekerckhove gegeven op Vives hogeschool.
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Samenvatting CrowdmanagementJenko Cop 1
,1 Crowd Management (lezen) ................................................................................................................. 10
2 Probleemstelling (goed kennen) .......................................................................................................... 11
3 Risk management, crowd management, crowd control (goed kennen) ................................................ 12
3.1 Begrippen ........................................................................................................................................... 12
3.2 Doelen van crowd management ........................................................................................................ 12
3.3 Hoe doelen bereiken ........................................................................................................................... 12
3.4 Crowd managament ........................................................................................................................... 12
3.5 Crowd management plan ................................................................................................................... 13
3.6 Onderwerpen van crowd managementplan (CMP) ............................................................................ 13
3.7 Beheersmaatregelen van het CMP ..................................................................................................... 13
3.8 Elementen in het CMP ........................................................................................................................ 13
3.9 Wat zijn de risico’s .............................................................................................................................. 13
3.10 Typsiche event risicofactoren ............................................................................................................. 14
3.10.1 Activiteiten................................................................................................................................ 14
3.10.2 Toeschouwers ........................................................................................................................... 14
3.10.3 Communicatie ........................................................................................................................... 14
3.10.4 Vergunningen ........................................................................................................................... 14
3.10.5 Onvoorzienigheden................................................................................................................... 14
3.10.6 Omgeving .................................................................................................................................. 14
3.10.7 Event planning .......................................................................................................................... 14
3.10.8 Event type en doel .................................................................................................................... 14
3.10.9 Financiën ................................................................................................................................... 14
3.10.10 Personeel .................................................................................................................................. 14
3.10.11 Infrastructuur............................................................................................................................ 14
3.10.12 Werkzaamheden ....................................................................................................................... 14
3.10.13 Organisatie ................................................................................................................................ 14
3.10.14 Plaats ........................................................................................................................................ 14
3.10.15 Leveranciers .............................................................................................................................. 14
3.10.16 tijd ............................................................................................................................................. 14
3.11 Publieke gezondheidsgevaren op events ............................................................................................ 15
3.12 Andere gevaren .................................................................................................................................. 15
3.13 Opstellen van een risicoanalyse ......................................................................................................... 15
3.13.1 Fases voor het opstellen ........................................................................................................... 15
3.13.2 Onderverdeling van de fases naar ............................................................................................ 15
3.13.3 Onderverdeling op basis van profielen (eerste vier meest gebruikt) ....................................... 15
3.13.4 Risicoanalyse hoe hoog of hoe laag het risico .......................................................................... 15
3.13.5 Vragen bij de risicoanalyse ....................................................................................................... 16
4 Wettelijk verplichte opdrachten (goed kennen) ................................................................................... 17
4.1 Algemene risicoanalyse ...................................................................................................................... 17
4.2 Globaal preventieplan ........................................................................................................................ 17
4.2.1 Welke andere plannen zijn hierop gebaseerd ............................................................................... 17
4.2.2 Hoe plannen uitvoeren .................................................................................................................. 17
4.2.3 Proactieve veiligheidscultuur ........................................................................................................ 17
5 Psychologisch crowd management (goed kennen) ............................................................................... 18
5.1 Soorten gedrag ................................................................................................................................... 18
Jenko Cop 2
, 5.1.1 Collectief gedrag en paniekgedrag ................................................................................................ 18
5.1.2 Kuddegedrag ................................................................................................................................. 18
6 Crowd management in theater (goed kennen) ..................................................................................... 19
6.1 Bouwen van een schouwburg............................................................................................................. 19
6.2 Vaste infrastructuur ........................................................................................................................... 19
6.2.1 Minimum vereisten voor de toeschouwer .................................................................................... 19
6.2.2 Algemene bouwrichtlijnen ............................................................................................................ 19
6.2.3 Toegang in het gebouw ................................................................................................................. 20
6.2.3.1 Publieksingang ..................................................................................................................... 20
6.2.3.2 Kassa en toegangsbewijzen.................................................................................................. 20
6.2.4 Ticket 3 .......................................................................................................................................... 20
6.2.4.1 Wat biedt ticket 3 ................................................................................................................ 20
6.2.4.2 Ticket 3 op de gsm ............................................................................................................... 21
6.2.5 Vestiaire ......................................................................................................................................... 21
6.2.6 Toiletten ........................................................................................................................................ 21
6.2.7 Foyer en bar................................................................................................................................... 21
6.2.8 Parkeerplaatsen en openbaar vervoer .......................................................................................... 22
6.2.8.1 Organiseren van de verkeersstroom .................................................................................... 22
6.2.8.2 Openbaar vervoer ................................................................................................................ 22
6.2.9 Stewards ........................................................................................................................................ 22
7 Crowd management op festivals (goed kennen)................................................................................... 23
7.1 Voorbereiding ..................................................................................................................................... 23
7.2 Stappenplan voor het inschatten van risico’s ..................................................................................... 23
7.3 Checklist voor crowd management .................................................................................................... 23
7.3.1 Algemeen....................................................................................................................................... 23
7.3.2 Aandachtslijst voorbereiding ivm locaties ..................................................................................... 23
7.3.3 Publieksgedrag .............................................................................................................................. 23
7.4 Checklist voor de gebouwstructuur .................................................................................................... 23
7.4.1 Algemene bouwrichtlijnen ............................................................................................................ 23
7.4.2 Algemene indeling ......................................................................................................................... 24
7.4.3 Foyer .............................................................................................................................................. 24
7.4.4 Kassa en toegangsbewijzen ........................................................................................................... 24
7.4.5 Vestiaire ......................................................................................................................................... 24
7.4.6 Toiletten ........................................................................................................................................ 24
7.4.7 Vervoersinfrastructuur .................................................................................................................. 24
7.5 Checklist voor tijdelijke voorzieningen ............................................................................................... 25
7.5.1 Barriers .......................................................................................................................................... 25
7.5.2 Tribunes, podia en klanktorens ..................................................................................................... 25
7.5.3 Uitgiftepunten ............................................................................................................................... 25
7.5.4 Mindervalide voorzieningen .......................................................................................................... 25
7.5.5 Lockers ........................................................................................................................................... 25
7.6 Checklist voor de algemene organisatie ............................................................................................. 25
7.6.1 Beveiliging ..................................................................................................................................... 25
7.6.2 EHBO .............................................................................................................................................. 26
7.6.3 Stewards ........................................................................................................................................ 26
7.7 Planning.............................................................................................................................................. 26
7.7.1 Externe communicatie................................................................................................................... 26
7.7.2 Interne communicatie ................................................................................................................... 26
8 Communicatie (lezen) .......................................................................................................................... 27
Jenko Cop 3
, 8.1 Extern ................................................................................................................................................. 27
8.2 Intern .................................................................................................................................................. 27
8.2.1 Gebruik van portofoons................................................................................................................. 27
9 Drugs (goed kennen algemeenheden) .................................................................................................. 29
9.1 Bewustzijn beïnvloedende middelen .................................................................................................. 29
9.1.1 Lijst 1.............................................................................................................................................. 29
9.1.2 Lijst 2.............................................................................................................................................. 29
9.2 Kan je zien of iemand drugs gebruikt heeft? ...................................................................................... 29
9.2.1 Wanneer wijzen veranderingen op druggebruik ........................................................................... 29
9.2.2 Bespreek de signalen die je opmerkt ............................................................................................ 29
9.2.3 Herkennen van druggebruik .......................................................................................................... 29
9.2.3.1 Kenmerken van cannabis ..................................................................................................... 29
9.2.3.2 Kenmerken van harddrugs ................................................................................................... 30
9.2.4 Hoe drugsverkoop herkennen ....................................................................................................... 30
9.3 Verschillende soorten middelen ......................................................................................................... 30
9.4 Alcohol ................................................................................................................................................ 30
9.4.1 Wat doet alcohol met je ................................................................................................................ 30
9.4.2 Verslaving ...................................................................................................................................... 30
9.4.3 Ontwenning ................................................................................................................................... 31
9.4.4 Fabels over alcohol ........................................................................................................................ 31
9.4.5 Hoeveel is te veel........................................................................................................................... 31
9.4.6 Aangeschoten ................................................................................................................................ 31
9.4.7 Wat is een standaardglas .............................................................................................................. 31
9.4.8 Wanneer drink je beter niet .......................................................................................................... 32
9.4.9 Wanneer loop je meer risico op negatieve effecten van alcoholgebruik ...................................... 32
9.4.10 Wat zijn de risico’s van alcohol ................................................................................................. 32
9.4.10.1 Op korte termijn .................................................................................................................. 32
9.4.10.2 Op lange termijn .................................................................................................................. 32
9.4.11 Wetgeving over alcohol ............................................................................................................ 32
9.4.11.1 Beteugeling van de dronkenschap ....................................................................................... 32
9.4.11.2 Verkeer................................................................................................................................. 33
9.4.11.3 Jongeren............................................................................................................................... 33
9.5 Cocaïne ............................................................................................................................................... 33
9.5.1 Wat is het ...................................................................................................................................... 33
9.5.2 Effecten ......................................................................................................................................... 33
9.5.3 Risico’s ........................................................................................................................................... 34
9.5.3.1 Korte termijn ........................................................................................................................ 34
9.5.3.2 Lange termijn ....................................................................................................................... 34
9.5.3.3 Afhankelijkheid .................................................................................................................... 34
9.5.4 Risico’s beperken ........................................................................................................................... 35
9.5.4.1 Vooraf .................................................................................................................................. 35
9.5.4.2 Tijdens .................................................................................................................................. 35
9.5.4.3 achteraf ................................................................................................................................ 35
9.5.5 Wetgeving...................................................................................................................................... 35
9.6 Heroïne ............................................................................................................................................... 35
9.6.1 Wat is het ...................................................................................................................................... 35
9.6.2 Wat doet heroïne .......................................................................................................................... 36
9.6.3 Hoe wordt heroïne gebruikt .......................................................................................................... 36
9.6.4 Kan men stoppen met heroïne en hoe .......................................................................................... 36
9.6.5 Wat kan er fout gaan bij heroïnegebruik....................................................................................... 36
9.6.5.1 Overdosis ............................................................................................................................. 36
9.6.5.2 Spuiten en gebruiksmateriaal delen .................................................................................... 37
Jenko Cop 4
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