SSA Academy 421 Exam Questions with
Correct Answers
Postal Service employees operate under the mandate to protect and preserve the mail
placed in its: -Answer- Custody
A violation of the security and sanctity of the mail is: -Answer- Failing to deliver the mail
The first opportunity of a Sales...
SSA Academy 421 Exam Questions with Correct Answers Postal Service employees operate under the mandate to protect and preserve the mail placed in its: -Answer - Custody A violation of the security and sanctity of the mail is: -Answ er- Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: -Answer - Deliver a first impression The type of communication that can enhance or contradict messages is: -Answer - Non-
verbal communication The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is: -Answer - G.I.S.T. For a mailpiece to be considered a flat -sized mailpiece it must pass the: -Answe r- Flexibility test Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service? -Answer - Instills customer confidence Successful sales transactions occur when the Sales and Services Associate (SSA): -
Answer - Makes an informed mutual decision with the customer on products/services What is the most positive way to impact customer perception of the Post Office? -
Answer - Provide excellent customer service The US Postal Service is the only delivery service that reaches: -Answer - Every address in the nation An organized workstation creates a more _______ workplace. -Answer - Efficient How a Sales and Services Associate (SSA) conducts themselves on the job effects the: -Answer - Postal brand An active listening technique used to create a successful transaction is called: -Answer - Clarifying One of the first things a customer notices about the Sales and Services Associate (SSA) is their: -Answer - Personal appearance The primary law enforcement for the USPS is the: -Answer - Postal Inspection Service The minimum length of a letter is how many inches long? -Answer - 5 inches The maximum size for a flat -sized mailpiece is: -Answer - 12 x 15 inches A machinable parcel cannot weigh more than: -Answer - 25 pounds A parcel that is more than 70 pounds is: -Answer - Nonmailable Nonmachinable surcharges will be applied to First Class letters when the item is: -
Answer - Is polybagged or pol ywrapped The minimum size of a postcard is the same size as a: -Answer - Letter In order for a postcard to be mailed it must be: -Answer - Rectangular The maximum size of a flat is 15 inches long, __ inches high, and .75 inches thick. -
Answer - 12 Proper design and construction of a mailpiece which conforms to minimum and maximum mailing standards ensures: -Answer - Mailability Correctly identifying nonmachinable characteristics of First -Class Mail letters and applying correct pricing will help to p rotect: -Answer - Revenue generation. A letter that is square instead of rectangular is considered: -Answer - Nonmachinable Nonmachinable letters are processed: -Answer - Manually Other Regulated Materials Domestic (ORM -D packages can be shipped by: -Answe r- USPS Retail Ground Firearms, intoxicating liquors, and cigarettes are categorized as: -Answer - Restrictive matter Failure to comply with the Bank Secrecy Act (BS could result in significant fines __________ of more than per day per incident. -Answer - $50,000.00 The customer can request a cashback option then using a debit card up to: -Answer - $50.00 All postal products and services can be purchased by credit card except: -Answer - Money orders The best time to complete PS From 8105 -B, Suspicious Tran saction Report, is: -
Answer - After the customer leaves the window
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