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Samenvatting Interne procesoptimalisatie: business and languages (68 pgs)
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Interne procesoptimalisatieSamenvatting
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DEEL 1: Inleiding..................................................................................................................................3
1. Begripsomschrijving...........................................................................................................................3
2. Onderneming en haar omgeving.........................................................................................................4
3. Management van de bedrijven............................................................................................................6
DEEL 2: plannen....................................................................................................................................7
1. Planning: doelstellingen......................................................................................................................7
2. Timemanagement.............................................................................................................................10
2.1.1. Mythen rond hard werken...................................................................................................10
2.1.2. Tijdverspillers.....................................................................................................................10
2.2.1. Het logboek - tijdregistratie................................................................................................11
2.2.2. Gewoonte............................................................................................................................12
2.2.3. Planning..............................................................................................................................12
2.3.1. De organisatie van de werkruimte.......................................................................................13
2.3.2. Het funtionele kantoor........................................................................................................13
2.3.3. Onderbrekingen voorkomen...............................................................................................14
A. Bezoekers........................................................................................................................................14
B. De telefoon.......................................................................................................................................14
2.3.4. Vergaderingen.....................................................................................................................15
2.3.5. Beslissingen........................................................................................................................15
2.3.6. Delegeren............................................................................................................................15
3. Netwerkplanning..............................................................................................................................16
DEEL 3: organiseren............................................................................................................................21
1. Organisatiestructuren........................................................................................................................21
1.1.1. Verticale richting................................................................................................................22
1.1.2. Horizontale richting (moderner).........................................................................................23
2. Organieke structuur..........................................................................................................................24
3. Personele organisatiestructuren........................................................................................................28
3.3.1. FUNCTIONELE BEVOEGDHEID....................................................................................31
3.6.1. Delegatie.............................................................................................................................38
3.6.2. Lager managementniveau...................................................................................................39
3.6.3. Assistent in de lijn...............................................................................................................40
3.6.4. Toegevoegd assistent..........................................................................................................40
3.6.5. Management by exception (MBE)......................................................................................41
Pagina 1 van 69
, 3.7.1. De familie Claes.................................................................................................................42
3.7.2. BVBA Tekst-Markers – DESENDER S.............................................................................43
3.7.3. Gevalstudie DOVER...........................................................................................................44
3.7.4. Bespreek onderstaande structuur.........................................................................................44
DEEL 4: leiding....................................................................................................................................46
1. Leiding en taken...............................................................................................................................46
2. Leiding en macht..............................................................................................................................46
3. Leiding en motivatie.........................................................................................................................48
3.3.1 Intrinsieke & extrinsieke motivatie......................................................................................50
3.3.2 Zelf-determinatie Theorie (ZDT).........................................................................................51
3.3.3 Besluit..................................................................................................................................51
DEEL 5: controleren.............................................................................................................................52
1. IKZ (Integrale Kwaliteitszorg).........................................................................................................52
1.8.1 ISO.......................................................................................................................................59
A. ISO 9000: 2015 – norm...................................................................................................................59
B. ISO 14000: 2015 – norm..................................................................................................................61
1.8.2 EFQM..................................................................................................................................62
1.8.3 ISO – norm versus EFQM – model......................................................................................65
1.8.4 BSC (Balanced Scorecard) (3e kapstop)...............................................................................66
Pagina 2 van 69
,DEEL 1: Inleiding
1. Begripsomschrijving
1.1. Organisatie
Definitie:
o Groep mensen die samenwerken om een bepaald doel te bereiken
1.2. Bedrijf
Definitie:
o Is een organisatie die bovendien:
1. Goederen & diensten produceert én
2. Marktgericht is
Schema 1.1: bedrijf als transformatieorganisatie
O>K O<K O=K O=0
Men streeft naar een zo
Naar winst groot mogelijke Veel kosten voor
strevende bedrijven kostendekking. onderhoud
Subsidies nodig
Bv: Gemeentelijke diensten
Bv: Bv: Ziekenhuizen, van sociale zorg, OCMW,
Bv: vervoerbedrijf
profitorganisaties verenigingen, KdG gemeentelijke
plantsoenendienst, ...
Pagina 3 van 69
, 1.3. Onderneming
Definitie:
o Is een bedrijf met als doel winst te realiseren
Bedrijf = zelfstandig levensvatbaar → O > K
Schema 1.2
Inkomensverterende organisaties Inkomensverwervende organisaties
Wél inkomen krijgen Maken winst
Gebruiken inkomen gemeenschappelijk doel
vd organisatie beter te bereiken
2. Onderneming en haar omgeving
Organisatie → formuleren v/haar doelstellingen rekening houden met:
o Invloeden die uit de omgeving vh bedrijf worden ondervonden
Pagina 4 van 69
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