IQMS ORIENTATION FOR BPS 2023 NEW MATERIAL GUIDE SOLVED SOLUTION
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Course
IQMS ORIENTATION
Institution
IQMS ORIENTATION
IQMS ORIENTATION FOR BPS 2023 NEW MATERIAL GUIDE SOLVED SOLUTION
Which of the following are Process Handbooks in iQMS?
During which stage of the project lifestyle, is Customer Satisfaction Survey...
What does the Loyalty parameter in the Customer Satisfaction...
While developing the i...
IQMS ORIENTATION FOR BPS 2023 NEW MATERIAL GUIDE SOLVED SOLUTION Which of the following are Process Handbooks in iQMS? -Policies -Procedures -Business process services Process handouts -Testing Guidelines -Project Procedures Manual - ANS Business process services Process handouts During which stage of the project lifestyle, is Customer Satisfaction Survey... -At the end of the project -At the end of six months -At the end of four months -At the end of the project or at the end of six months, which... -At the end of the project or at the end of four months, which... - ANS At the end of the project or at the end of six months, which... What does the Loyalty parameter in the Customer Satisfaction... -Loyalty of Customer among other customers -Customer would recommend TCS within and outside... -Customer would recommend project lead within and... -All of the above -None of the above - ANS Customer would recommend TCS within and outside... While developing the i nitial plan for your project, the team has made 15..... -Assumptions are definitely an input to risk identification -Assumptions can be changed, so it does not matter -There is no time to relook at the Assumptions. The team should.. -The team is equipped t o handle all scenarios - ANS Assumptions are definitely an input to risk identification Which among the following is the TCS Quality Policy? -To achieve customer and other stakeholders satisfaction by delivering solutions which meet their need... -To become the top most IT services Organization across the globe -To ensure "Experience Certainty" -None of the above - ANS To achieve customer and other stakeholders satisfaction by delivering solutions which meet their need... Which of the following de fines the manual for 5D life cycle phases for Business services and deliverable... -Guidelines and Standards -Business Processes Services Process Handbook -Project Procedures Manual for Business Process Services -Estimation guidelines - ANS Business Proces ses Services Process Handbook In which of the following conditions is the overall cause mandated for a Customer Satisfaction... A) CSI is below 85% B) Recommendation rating is 'Probably Not' or 'Definitely Not' C) TCS rank is 'Third' or 'Not in Top Three' - ANS A,B and C Which of the following graphical tools is used to monitor process variable over time and time and helpful in identifying trends and cycles? -Pareto Chart -Pie Chart -Run Chart -Histogram - ANS Run Chart Which of the following are the com ponents of Cost of Quality (CoQ)? -All efforts other than SDLC efforts -Prevented, Appraisal and Rework -Cost of finding and removing defects % effort spent on incorporating CRs - ANS Prevented, Appraisal and Rework Which of the following Project Manageme nt area are covered in a Project Management Review (PMR) -Customer Relationship Health -Process Health -Product Health -Financial Health -All of these - ANS All of these During Change Management, in what sequence are the following activities carried out? A. Accept and authorize the Change B. Review the Change implemented and sign off C. Review and recommend processing of the Change request D. Raise a Change Request E. Eval uate, Prioritize and Conduct impact Analysis F. Implement/ Monitor the Change - ANS D,E,C,A,F,B There are several steps in Risk management and one of them is Risk Response Planning for the threats or risks that could negatively impact your project. Which of the following activates are part of Risk response Planning? -Reducing project threats -Identifying risks -Risk owner deciding the appropriate risk response (Reduce, Accept, Avoid, Transfer)based on the risk exposure
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