De 2 hoofdstukken zijn die je moet kennen voor schriftelijke examen is
proces van communicatie en 5 axioma’s
feedback
Dit heeft zeker gelukt het examen
, Inhoudsopgave
1 Les 1: proces van communicatie en 5 axioma’s............................................................................................ 2
1 Zender en ontvanger.........................................................................................................................................2
2 (En)Coderen en decoderen................................................................................................................................4
3 De boodschap (bericht).....................................................................................................................................4
4 Kanaal (communicatiekanalen)........................................................................................................................4
5 Ruis....................................................................................................................................................................5
6 Referentiekader.................................................................................................................................................5
7 Feedback...........................................................................................................................................................7
8 Circulaire model.................................................................................................................................................7
2 Les 3 Feedback ontvangen Oefenen op verbindend communiceren...........................................................10
1 Feedback ontvangen.......................................................................................................................................10
2 Triggers – of obstakels om goed om te gaan met feedback!..........................................................................10
3 Verbindend communiceren in twee richtingen...............................................................................................12
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