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Unit 1 P3 P4 M3 D2
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.Cirencester College 57010BTEC L3 Hospitality
Assignment Brief
Qualification Certificate, Subsidiary Diploma and Diploma
Unit number Unit 1 The Hospitality Industry
and title
Grading P3 describe the organisation Task 1 Evidence/page number
criteria to be and structure of hospitality
assessed businesses 3-8
P4 describe how different Task 2 Evidence/page number
support functions are used to
support the operation of 8-11
hospitality businesses.
M3 compare support Task 3 Evidence/page number
functions in different
hospitality businesses 11-12
D2 evaluate the effectiveness Task 4 Evidence/page number
of a support function within a
hospitality business, making
recommendations for
improvement.
Assessor name J Weeramanthri
Date issued 2/11/15 Deadline 12/11/15 Submissi 12/11/15
on date
Assignment Organisational Structures and Support functions
title
Scenario
You are to take on the role of internal communications assistant and are asked
to produce a booklet/ written document or presentation raising awareness of
the hospitality industry and investigate support functions used to support the
operation of different hospitality businesses.
1
,Task 1 covers criteria for P3
To achieve P3 you are required to discuss in depth 3 hospitality organisations
and complete the
Following for each organisation.
You need to produce material in suitable format – written assignment,
booklet, posters or presentation materials, organisational charts .
1. Give an overview of each organisation where they are, what type of
organisation they are.
2. Briefly describe each departmental structure including staff for each
organisation e.g. bar,
Restaurant, kitchen, reception, housekeeping. This will include a brief
description of the job roles
3. Provide a staffing structure for each organisation and explain each chart
4. You should also include reference to internal and external factors which
affect the structure of
Chosen businesses.
Task 2 this covers P4
You need to produce material in suitable format – written assignment,
booklet, posters or presentation materials.
You are to show your knowledge of how Human Resources, Financial Control,
Marketing and Customer Services support the core activities of
accommodation and food and beverage departments (operational) You need to
identify the ways in which they help two businesses control their operations
and improve performance. The two businesses should be similar in terms of
their target markets, e.g. a branded restaurant and a popular pub chain.
Task 3 this covers M3
This needs to be in the form of a written document .
2
, You need to show a more detailed understanding of the supporting functions in
hospitality businesses, by describing how specific activities contribute the
success of a business. This should focus on the same business described in P4,
but for this you are required to compare the relative strengths of support
functions between the two businesses. This could concentrate on just one
support function e.g. customer services or marketing, or it could include more
than one.
Task 4 this covers D2
You need to develop the document you produced for M3
You need to evaluate the effectiveness of a supporting function in a hospitality
business and make realistic recommendations for improvement. Again you
could focus on one support function within one business covered in M3, but the
recommendations should provide clear rationale and show an awareness of the
implications of making changes. For example additional staffing might improve
customer satisfaction, but the increased costs might make this option
unrealistic.
Evidence checklist
[tick boxes]
P3 - booklet/written report or presentation to cover 3 organisations
Organisational charts
P4 - booklet/ written document or presentation covering four
support functions.
M3 Written document comparing two businesses
D2 Written document with recommendations for one support
function
Sources of information
PPT presentations on moodle
Organisational charts on moodle
Class notes
http://www..hospitalityguild.co.uk/uksp
Learner declaration
3
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