Samenvatting Human Resource Management - Buekens Wim - Graduaat Marketing support HoGent jaar 2
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Course
HRM
Institution
Hogeschool Gent (HoGent)
Inleiding en veranderingen in de HR-omgeving
Werving en selectie
Loopbaanontwikkeling
Motivatie
Beloning
Retentie
Team Management
Time Management
Stress Management
Leiderschap
Human Resources management
Wat is Human Resources Management
The process of attracting, developing and maintaining a talented and energetic workforce to
support organizational mission, objectives and strategies.
Waarom werken objectieven motiverend?
Succes:
• Goed gevoel
• Zelfvertrouwen
• Motivatie neemt toe
Groupthink
Groupthink is a psychological phenomenon in which people strive for consensus within a
group. In many cases, people will set aside their own personal beliefs or adopt the opinion of
the rest of the group. (Irving L.Lanis)
Invloed van de omgeving op teamwork
• Cultuur
• Training
• Beloningsysteem
,Team management is gekenmerkt door enkele fasen:
1. Forming
2. Storming
3. Norming
4. Performing
Een goede leider:
1. Toont de weg
2. Opent deuren die anders gesloten bleven
3. Promoot het eindresultaat
Leadership
The most dangerous leadership myth is that leaders are born; that there is a genetic factor to
leadership. That’s nonsense. In fact, the opposite is true. True leaders are made rather than
born." —Warren Bennis
The art of balancing
IQ = Intelligention quotient
CQ = Cultural Quotient
PQ = Political Quotient
EQ = Emotional Quotient
Emotional Intelligence
• Iemand’s emoties kennen
• Emoties kunnen managen bij jezelf
• Emoties in andere mensen herkennen
• Handelen van emoties bij anderen
, Soorten
• Cosmetic listening
• Conversational listening
• Active listening (Wat je wil zeggen is… , zou dat kunnen betekenen dat…)
• Deep listening
Mensen met een hoger EQ:
• Kunnen hun sterktes EN zwaktes beter herkennen
• Nemen verantwoordelijkheid met hun eigen problemen
• Creëren meer persoonlijke relaties
• Zijn beter in het motiveren van zichzelf en anderen
• Zijn meer pro-actief, innovatief en creatief
• Functioneren beter onder druk
• Zijn betere leiders
• Zullen betere resultaten hebben
Winner attitude at GE: the 4 E’s
• Energy -> attitude/passie
• Energize -> andere mensen energie geven
• Edge ->
• Execution
Verschil tussen manager en leider
Manager Leider
Heden Toekomst
Stabiliteit Verandering
Korte termijn Lange termijn
Hoe en waar Waarom
Controle Empower
Gezag Charisma
Complexheid Simpelheid
Logica Intuitië
A manager says “Go!!”
-
A leader says “Let’s Go!”
Personaliteit van charismatische leiders
• Communicatie skills
• Volwassenheid
• Humility
• Compassie
• Integrity
• Walk the walk
• Zelfvertrouwen
• Goede luistervaardigheden
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