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Elias De Boeck
, 1. BUSINESS ANALYSIS
Business analysis
Business Analysis
- Business analysis = practice of enabling change in an enterprise by
defining needs and recommending solutions that deliver value to
stakeholders
o BACCM = Business Analysis Core Concept Model
o BABOK = Business Analysis Body of Knowledge (collection
of concepts, practices,… considered as standard within a
profession)
Roles of a Business Analyst
- Business analyst : elicits, analyses, communicates and validates
requirements for changes to business processes, policies, and information systems (focus on
communicating business needs)
o Multiple roles (problem solver, facilitator, negotiator, architect, planner,
communicator, expert, strategist)
o Elicitation = focus on gathering requirements from various stakeholder groups
▪ By brainstorming, focus groups, interviewing,…
Competencies of a Business Analyst
- Business knowledge
o Business acumen = awareness and knowledge about solutions that have been
considered/ implemented in other organizations
o Business knowledge
▪ Business model and strategies (the way a company creates and delivers
value to its customers)
▪ Organizational Knowledge (internal structures)
o Industry knowledge
o Information technology
- Analytical thinking
- Organizing and time management
- Communication and interaction
- Tools and techniques
Business Analysis Planning and Monitoring (1ste deel BABOK)
,Stakeholder engagement
- Stakeholder = person/group with a relationship to the change/solution
- Steps: 1. Identify stakeholders 2. Analyse stakeholders (in term of expectations and
contributions) 3. Manage stakeholders (by communication!)
- Different stakeholders: business analyst, customers, domain subject matter expert(SME)
(indirect), implementation subject matter expert (SME) (indirect), end user, project manager,
tester, regulator, sponsor, supplier
- Stakeholder analysis:
o 1. Matrix (based on power/ influence,
interest)
o 2. Onion Diagram
o 3. RACI matrix
▪ Responsible R, Accountable A,
Consulted C, Informed I
▪ RASCI met Support S
, Context/strategy analysis
Business strategy
- Strategy = set of actions aimed at increasing wellbeing and
strength of an enterprise / set of actions aimed at long-term
determined goals of an enterprise / long-term direction of an
enterprise
- Factors that influence strategy
o Plan, ploy, pattern, position, perspective
- Important to align strategy execution with
internal and external environment
- Plan to move from current as-is state to target
state -> strategic mission / road map
External context analysis
- External perspective
- Focused on opportunities & threats
- Two main methodologies:
o PESTLE analysis
o Porter’s Five Forces Model
PESTLE Analysis
- Political, Economic, Sociological, Technological, Legal,
Environmental
- (Sometimes extra E for Ethical: PESTLEE/ STEEPLE)
Porter’s five forces model
- Remark: criticism: blue ocean strategy (disruptive)(vs red ocean
strategy from Porter)
Internal context analysis
- Internal perspective
- Focused on strengths and weaknesses
- Methodologies: VMOST, Resource Audit, BSC, Boston Box
VMOST
- Vision: defines target state of the enterprise
- Mission: embodification of vision (describes what the organisation does or will do)
- Objectives: objectives to achieve
- Strategy: long-term approach taken by the enterprise to achieve the vision, mission and
objectives
- Tactics: strategy specified, detailed
Resource audit
- Identify strengths and weaknesses per resource type/ sub-units
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