Pearson BTEC Level 3 Nationals Extended Diploma
Window for supervised period:
Wednesday 11 January 2023 – Wednesday 25 January 2023
Supervised hours 8 hours
Paper
reference 20161K
Information Technology
UNIT 14: IT Service Delivery
Part B
You must have:
Outline_Service_Strategy.rtf Define_IT_Services_Catalogue.rtf
IT_Service_Management_Implications.rtf
Instructions
• You will need your research notes from Part A (maximum two A4 sides
hard copy).
• Part A should be completed before attempting Part B.
• Part B contains material for the completion of the set task under
supervised conditions.
• Part B should be taken at any time during the period of 3 weeks timetabled
by Pearson.
• Part B is specific to each series and this material must be issued only to learners
who have been entered to take the task in that series.
• Part B should be kept securely until the start of the 8-hour supervised
assessment period.
• This booklet should not be returned to Pearson.
• Answer all activities.
, Instructions to Invigilators
This paper must be read in conjunction with the unit information in the specification and
the BTEC Nationals Instructions for Conducting External Assessments (ICEA) document. See
the Pearson website for details.
Refer carefully to the instructions in this task booklet and the BTEC Nationals Instructions
for Conducting External Assessments (ICEA) document to ensure that the assessment is
supervised correctly.
The set task must be carried out under supervised conditions.
Electronic templates for activities 1, 2 and 5 are available on the website for centres to
download for learner use.
The set task can be completed in more than one supervised session.
Learners can take a maximum of two sides hard copy individually prepared A4 research
notes into Part B of the set task, as stated in Part A.
Learners must complete this task on a computer using the templates provided and
appropriate software. All work must be saved as PDF documents for submission.
Learners must save their work regularly and ensure that all materials can be identified as
their work.
Centres are free to arrange the supervised assessment period how they wish provided
the 8 hours for producing final outcomes are under the level of control specified, and in
accordance with the conduct procedures.
Invigilators may clarify the wording that appears in this task but cannot provide any
guidance in completion of the task.
Invigilators should note that they are responsible for maintaining security and for
reporting issues to Pearson.
Learners’ notes will be retained securely by the centre after Part B and may be requested
by Pearson if there is suspected malpractice.
Maintaining Security
• Learners must not bring anything into the supervised environment or take
anything out.
• Centres are responsible for putting in place appropriate checks to ensure that only
permitted material is introduced into the supervised environment.
• Internet access is not permitted.
• Learners’ work must be regularly backed up. Learners should save their work to their
folder using the naming instructions in each activity.
• During any permitted break, and at the end of the session, materials must be kept
securely and no items removed from the supervised environment.
• Learners can only access their work under supervision.
• User areas must only be accessible to the individual learners and to named members
of staff.
• Any materials being used by the learners must be collected at the end of each
session, stored securely and handed back at the beginning of the next session.
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,Outcomes for Submission
Each learner must create a folder to submit their work. Each folder should be named
according to this naming convention:
[Centre #]_[Registration number #]_[surname]_[first letter of first name]
Example: Joshua Smith with registration number F180542 at centre 12345 would have a
folder titled
12345_F180542_Smith_J
Each learner will need to submit 5 PDF documents, within their folder, using the file
names listed.
Activity 1: activity1strategy_[Registration number #]_[surname]_[first letter of first name]
Activity 2: activity2catalogue_[Registration number #]_[surname]_[first letter of first name]
Activity 3: activity3solution_[Registration number #]_[surname]_[first letter of first name]
Activity 4: activity4evaluation_[Registration number #]_[surname]_[first letter of first name]
Activity 5: activity5implications_[Registration number #]_[surname]_[first letter of first name]
An authentication sheet must be completed by each learner and submitted with the
final outcomes.
The work should be submitted no later than 27 January 2023.
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, Instructions for Learners
Read the set task brief carefully.
Plan your time carefully to allow for the preparation and completion of all the activities.
Your centre will advise you of the timing for the supervised period.
Internet access is not allowed.
You will complete this set task under supervision and your work will be kept securely at
all times.
You must work independently throughout the supervised assessment period and must
not share your work with other learners.
Refer to any preparatory work from Part A to complete Part B set task. This material must
be in a hard copy format.
Outcomes for Submission
You must create a folder to submit your work. Your folder should be named according to
this naming convention:
[Centre #]_[Registration number #]_[surname]_[first letter of first name]
Example: Joshua Smith with registration number F180542 at centre 12345 would have a
folder titled
12345_F180542_Smith_J
You will need to submit 5 PDF documents, within your folder, using the file names listed.
Activity 1: activity1strategy_[Registration number #]_[surname]_[first letter of first name]
Activity 2: activity2catalogue_[Registration number #]_[surname]_[first letter of first name]
Activity 3: activity3solution_[Registration number #]_[surname]_[first letter of first name]
Activity 4: activity4evaluation_[Registration number #]_[surname]_[first letter of first name]
Activity 5: activity5implications_[Registration number #]_[surname]_[first letter of first name]
You must complete an authentication sheet before you hand your work in to
your Invigilator.
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, Set Task Brief
Painless Smiles is a dental practice in Burford, which is a small countryside town in
Oxfordshire. It employs 15 members of staff in a two-storey building.
The dental practice is open Monday to Friday from 8.00 a.m. until 5.00 p.m.
Staff use systems to manage patient appointments, treatments and payments, as well
as maintaining stock levels to ensure there are always sufficient levels of dental products
in stock.
The dental practice currently has a computer system in place with each member of staff
using dedicated PCs. It wants to install a networked system that will efficiently store and
manage the information and data requirements for the dental practice. The system must
incorporate state-of-the-art dental equipment.
The dental practice will utilise the expertise of an outside IT support company to
recommend, manage and maintain the setup of the system.
Painless Smiles
Location Burford, Oxfordshire
Number of on-site Practice Manager (1), Dental Practitioners (5), Dental Nurses (6),
staff – 15 Dental Hygienist (1), Receptionists (2)
Staff information Practice Manager
• Oversees the running of the dental practice
• Maintains a safe environment for staff and patients
• Chairs staff meetings
• Hires staff and manages payroll
• Ensures secure storage of data.
Dental Practitioners
• Perform check-ups and treatment plans for patients
• Perform medical procedures
• Undertake x-rays.
Dental Nurses
• Assist the Dental Practitioners
• Sterilise dental equipment
• Prepare treatments
• Update patient records.
Dental Hygienist
• Educates patients on healthy teeth and gums
• Polishes and descales teeth
• Update patient records.
Receptionists
• Check-in patients
• Book appointments
• Contact patients for follow up appointments
• Take payments.
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