100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Summary of the book: Flawless Consulting - Peter Block $5.36
Add to cart

Summary

Summary of the book: Flawless Consulting - Peter Block

 24 views  3 purchases
  • Course
  • Institution
  • Book

A summary of the whole book: Flawless consulting by Peter Block. 27 pages, chapter 1 till 19

Preview 3 out of 27  pages

  • Yes
  • January 22, 2023
  • 27
  • 2022/2023
  • Summary
avatar-seller
Flawless consulting book - Peter Block




Chapter 1 - A consultant by any other name

There are three kinds of skills that are needed for a consult
- Technical skills
- Interpersonal skills
- Ability to put ideas into words, to listen, to give support etc.
- Consulting skills
- Being competent in the execution of each of the five phases


The five phases
● Phase 1: Entry and contracting
○ The first meeting, exploring the problem, etc.
● Phase 2: Discovery and Dialogue

, ○ Important: who is going to be involved in defining the problem or situation,
what methods will be used, what kind of data should be collected, how long
will it take, etc.
● Phase 3: Analysis and the Decision to Act
○ Setting goals for the project and selecting the best action steps
● Phase 4: Engagement and implementation
○ Carrying out the planning of phase 3
● Phase 5: Extension, Recycle, or Termination
○ Learning from the project, extension of the cooperation




Chapter 2 - Techniques are not enough

There are 4 elements that are important for the consultant-client interaction
● Responsibility - for example, it is important that the client communicates everything to
the organization instead of the consultant
● Feelings - It is important that the client and consultant feel like working together
because if they don’t, people in the client’s organization will feel the same way
● Trust
● Your own needs


The consultant’s assumptions - Your own assumptions about organizations determine in
subtle ways your own consulting style and the skills you should be working on.

, - Problem-solving requires valid data
- Valid data - objective data about ideas, events, or situations that everyone
accepts as facts and personal data
- Effective decision making requires free and open choice
- People need to feel that something is important and they have some control
- Effective implementation requires internal commitment
- People need to see a link between what they are asked to do and what they
want to do


The consultant’s goals
● Goal 1: Establish a collaborative relationship
● Goal 2: solve problems so they stay solved
● Goal 3: ensure attention is given to both the technical/ business problem and the
relationships


Roles consultants choose - Ed Schein - In some organizations, one role will be more useful
than in others
1. Expert role
- Client-to-expert
- Manager plays an inactive role, decisions are made by the consultant,
consultant has freedom
- Problems that can occur:
- Consider the consultant’s ability to make an accurate assessment
- Consider the commitment of people to take the recommended actions
2. Pair-of- hands role
- Extra pair of hands, manager retains full control
- Consultant takes a passive role, manager makes the decisions and selects
the methods
- Problem that can occur:
- The managers assessment of the problem can be faulty, here for the
action plan doesn’t work and the consultant will be the scapegoat
3. Collaborative role
- Consultants don’t solve problems, they apply their special skills to help the
manager solve problems themselves
- Decisions are made bilateral
- Problem - working collaboratively takes some time

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller ilsefrancois. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $5.36. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

52507 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$5.36  3x  sold
  • (0)
Add to cart
Added