Cope Health Scholars MC Exam Latest 2023 Graded A What does a uniform consist of? tucked polo shirt, khaki pants, ID, white tennis shoes, black pen, opt. black/brown belt
What is the latest date that participants can reschedule their shifts? Add additional shifts? the 25th of the month before the ...
Cope Health Scholars MC Exam Latest
2023 Graded A
What does a uniform consist of? ✔✔tucked polo shirt, khaki pants, ID, white tennis shoes, black
pen, opt. black/brown belt
What is the latest date that participants can reschedule their shifts? Add additional shifts? ✔✔the
25th of the month before the shifts begin; after the 25th until the end of the month
How can a participant reschedule a shift? How often? ✔✔e-mail the DC at least 48 hours before
with: date and time of shift to be rescheduled, reason, requested replacement; two times in a
month becomes grounds for counseling
How can a participant excuse a missed shift? ✔✔call the charge nurse 15 minutes after the shift
starts, e-mail the DC at least 24 hours before with: reason, new shift date and time
What is an unexcused missed shift? Protocol? ✔✔when the participant fails to notify the DC
until after the shift begins; 1 unexcused missed shift is automatic counseling
, If participants take two back-to-back shifts, what must they do? ✔✔take a 30-minute break in
between, and use two lines in their timesheet, with the appropriate time allotments (so that the
second shift would only have 3:30)
What is an hours audit request form? ✔✔to request documentation of hours completed
What are the three levels of punishment for violating protocol? ✔✔counseling report (review
policy and correct behavior); suspension from shifts (under performance contract); counseling
session (possible release)
What are the four stakes of health service delivery? ✔✔regulators (government agencies,
acredditing agencies, etc.), providers (health care professionals), payers (government: medicare
for elderly, medicaid for poor; HMO: primary care referral; PPO: direct to specialist), consumers
(patients: outpatient, inpatient; community)
How will the health care of tomorrow hopefully differ from that of today? ✔✔more of a focus on
primary and preventive care, with most money spent there, as opposed to intensive care/specialty
What is HCAHPS? ✔✔a patient experience survey that determines 30% of the hospital's value-
based incentive payments (so, basically a reward for quality)
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