Elaborated Questions and Answers for The Test Bank for Human Resource Management, 13th Edition by Raymond Noe
True / False Questions
1. Companies have historically looked at HRM as a means to contribute to profitability,
quality, and other business goals through enhancing and supporting busines...
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Chapter 01
Human Resource Management: Gaining a Competitive Advantage
True / False Questions
1. Companies have historically looked at HRM as a means to contribute to profitability,
quality, and other business goals through enhancing and supporting business operations.
True False
2. The human resource department is most likely to collaborate with other company functions
on outplacement, labor law compliance, testing, and unemployment compensation.
True False
3. The three product lines of HR include a) administrative services and transactions, B)
financial services, and c) strategic partners.
True False
4. The amount of time that the HRM function devotes to administrative tasks is decreasing,
and its roles as a strategic business partner, change agent, and employee advocate are
increasing.
True False
5. Advances in technology have allowed HR services to be offered more on a self-service
basis than in the past.
True False
6. HR functions related to areas such as employee development, performance management,
and organizational development are outsourced most frequently.
True False
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7. Evidence-based HR provides managers with data to make decisions, instead of just relying
on intuition.
True False
8. Stakeholders of a company are shareholders, the community, customers, employees, and all
of the other parties that have an interest in seeing that the company succeeds.
True False
9. Companies are now more and more interested in using intangible assets and human capital
as a way to gain an advantage over competitors.
True False
10. A learning organization places the highest emphasis on completion of formal employment
training.
True False
11. The psychological contract describes what an employee expects to contribute and what the
company will provide to the employee in return for these contributions.
True False
12. The use of alternative work arrangements, which include independent contractors, on-call
workers, temporary workers, and contract company workers, is shrinking.
True False
13. To be effective, balanced scorecards must be customized by companies to fit different
market situations, products, and competitive environments.
True False
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14. The balanced scorecard should not be used to link the company's human resource
management activities to the company's business strategy.
True False
15. Corporate cultures within companies that successfully implement TQM typically
emphasize individualism, hierarchy, accountability, and profits.
True False
16. ISO 9000 certification is an integral component of W. Edwards Deming's quality control
process.
True False
17. The skills and motivation of a company's internal labor force determine the need for
training and development practices and the effectiveness of the company's compensation and
reward systems.
True False
18. Because the workforce is predicted to become more uniform in terms of age, ethnicity,
and racial background, it is likely that one set of values will characterize all employees.
True False
19. Cultural diversity can provide a company competitive advantage regarding problem-
solving.
True False
20. The Sarbanes-Oxley Act of 2002 sets strict rules for corporate behavior and sets heavy
fines and prison terms for noncompliance.
True False
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21. Every business must be prepared to deal with the global economy.
True False
22. One of the disadvantages of technology is that it does not allow older workers to postpone
retirement.
True False
23. E-HRM is more applicable to practices associated with recruiting and training than those
associated with analysis and design work, selection, and compensation and benefits.
True False
24. An HR dashboard is a series of indicators that managers and employees have access to on
the company intranet or human resource information system.
True False
25. Compensating human resources involves measuring employees' performance.
True False
Multiple Choice Questions
26. _____ refers to a company's ability to maintain and gain market share in its industry.
A. Outsourcing
B. Competitiveness
C. Self-service
D. Empowerment
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