Unit 12 IT Technical Support and
Management Learning Aim C version 1
BTEC Assignment Brief
Pearson BTEC International Level 3 Certificate in Information
Technology
Pearson BTEC International Level 3 Subsidiary Diploma in
Information Technology
Pearson BTEC International Level 3 Foundation Diploma in
Qualification Information Technology
Pearson BTEC International Level 3 Diploma in Information
Technology
Pearson BTEC International Level 3 National Extended
Diploma in Information Technology
Unit number and title
Unit 12: IT Technical Support and Management
C: Develop a plan to support and manage a new IT system
Learning aim(s) (For
using industry standards and methods
NQF only)
Planning IT support
Assignment title
Assessor
Issue date
Hand in deadline
You have been working for a PC repair company as an IT
Technician. Your manager is branching out in to the IT
support and management market, providing outsourced IT
Vocational Scenario or support to local businesses. You have been asked to put
Context together a support plan for a one of the businesses that
have signed up for outsourced support.
Task 1 The business that you need to put together a support
plan for is a start-up company that runs an on-line
business.
They are planning to have between 25 and 30 employees
who will all have desktop PCs and the senior staff will also
have tablet computers connected by WiFi to the company
LAN which will allow users to share data and have access to
the Internet. There will need to be 3 black and white and
two colour printers, all of which are shared. The system is
vital to the company’s operations and must be available
24hr a day and 356 days a year.
You need to:
• Develop an IT support and management plan for
the company covering:
o incident response
o disaster recovery
o capacity planning
o sustainability and environmental waste
https://www.coursehero.com/file/107587458/Unit-12-IT-Technical-Support-and-Management-Learning-Aim-C-version-1-17-Jan-2020docx/
Management Learning Aim C version 1
BTEC Assignment Brief
Pearson BTEC International Level 3 Certificate in Information
Technology
Pearson BTEC International Level 3 Subsidiary Diploma in
Information Technology
Pearson BTEC International Level 3 Foundation Diploma in
Qualification Information Technology
Pearson BTEC International Level 3 Diploma in Information
Technology
Pearson BTEC International Level 3 National Extended
Diploma in Information Technology
Unit number and title
Unit 12: IT Technical Support and Management
C: Develop a plan to support and manage a new IT system
Learning aim(s) (For
using industry standards and methods
NQF only)
Planning IT support
Assignment title
Assessor
Issue date
Hand in deadline
You have been working for a PC repair company as an IT
Technician. Your manager is branching out in to the IT
support and management market, providing outsourced IT
Vocational Scenario or support to local businesses. You have been asked to put
Context together a support plan for a one of the businesses that
have signed up for outsourced support.
Task 1 The business that you need to put together a support
plan for is a start-up company that runs an on-line
business.
They are planning to have between 25 and 30 employees
who will all have desktop PCs and the senior staff will also
have tablet computers connected by WiFi to the company
LAN which will allow users to share data and have access to
the Internet. There will need to be 3 black and white and
two colour printers, all of which are shared. The system is
vital to the company’s operations and must be available
24hr a day and 356 days a year.
You need to:
• Develop an IT support and management plan for
the company covering:
o incident response
o disaster recovery
o capacity planning
o sustainability and environmental waste
https://www.coursehero.com/file/107587458/Unit-12-IT-Technical-Support-and-Management-Learning-Aim-C-version-1-17-Jan-2020docx/
