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ADVIES SOCIALE KAARTDAS-Rechtsbijstand
, Inhoudsopgave
Hoofdstuk 1 inleiding........................................................................................................................3
1.1 Inleiding.......................................................................................................................................3
Een van die rechtsbijstandverleners is DAS-rechtsbijstand. DAS-rechtsbijstand levert deskundig en
juridisch hulp aan cliënten met een rechtsbijstandverzekering. Binnen dit onderzoek wordt er
gekeken in hoeverre DAS-rechtsbijstand kan anticiperen op digitalisering om de dienstverlening te
verbeteren of aan te passen. Digitalisering van de dienstverlening wil zeggen dat DAS-
rechtsbijstand de dienstverlening zoveel mogelijk via de digitale weg zal aanbieden aan cliënten.
De digitalisering van de dienstverlening moet ervoor zorgen dat de dienstverlening efficiënter
wordt. Ook biedt de digitalisering binnen DAS- rechtsbijstand kansen voor innovatieve
dienstverlening. Deze procedurele digitalisering kan zowel voordelen als nadelen opleveren...........3
1.2 Aanleiding onderzoek...................................................................................................................3
Digitale informatietechnologie dringt steeds sneller en dieper door in de maatschappij..................3
Steeds meer klanten zijn digitaal ingesteld en zijn in toenemende mate gewend om diensten direct
online af te kunnen nemen. Als juridisch adviseurs van DAS-rechtsbijstand kantoor is het daarom
van belang om de ontwikkelingen en de gevolgen omtrent beleidsontwikkeling bij te houden.........3
1.2 Probleembeschrijving...................................................................................................................3
1.4 Onderzoeksvragen.......................................................................................................................4
1.5 Doelstelling..................................................................................................................................4
1.6 Leeswijzer.....................................................................................................................................4
Hoofdstuk 2 theoretisch kader..........................................................................................................5
2.1 Inleiding.......................................................................................................................................5
2.2 Juridische kader............................................................................................................................5
2.2.1 Recht op rechtsbijstand........................................................................................................5
2.2.2 Privacy...................................................................................................................................6
2.3 Maatschappelijk kader.................................................................................................................7
Hoofdstuk 3 het advies......................................................................................................................8
3.1 Inleiding.......................................................................................................................................8
3.2 Wat zijn de opties?.......................................................................................................................8
3.2.1 Live chat inzetten......................................................................................................................8
3.2.2. Dossiers digitaliseren...............................................................................................................8
3.2.3 Online een verzekering afsluiten...............................................................................................9
3.3. Het advies...................................................................................................................................9
Literatuurlijst...................................................................................................................................10
Boeken:...........................................................................................................................................10
Bijlage..............................................................................................................................................11
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