Telecommunicator TCOLE with 100% correct answers

Telecommunicator Dispatcher or other emergency communications specialist Emergency Occurrence or imminent threat of damage, injury, or loss of life or property resulting from an extraordinary natural or man-made cause. 00:03 01:47 Ethics Discipline dealing with what is good and bad; moral duty and obligation. Study of the rules of the game of life. Set of rules and standards that govern individual conduct. Ethical Decision Making tools Trustworthiness, Integrity, Promise-keeping, Loyalty, Respect, Responsibility, Accountability, Pursuit of excellence, Self-restraint, Justice and fairness, Caring, Civic virtue and citizenship. Ethics Check Questions Is it Legal? Will actions violate laws, codes, or constitutional rights? Is it balanced? Is my decision fair to everyone concerned? How will I feel about myself? Will it withstand public scrutiny? Available Resources in PSAP Directories, Computerized Records, Contact info for other agencies, organizations, or services, Supervisors, Databases, Media, community, or organizational outlets, note or flip cards, Peace Officers, Co-workers/colleagues, Training manuals and handbooks, Agency/department's written policies and procedures. Confidentiality Distinguish between public or private information. Do not discuss work related information in a personal setting. Confidentiality Legal aspects TCIC/NCIC, Texas Privacy Act, HIPPA Different phones and how they Affect 9-1-1 calls Landline: portable, digital, wired Cellular Phones. Affect location finding. Types of 9-1-1 Systems Basic System and Enhanced System ALI Automatic Location Identification: automatic number identification is matched to address or location of phone from which a call is made. So you get both # and Location ANI Automatic Number Identification: a feature that enables a service supplier to identify the telephone number of a caller and give it to the telecommunicator