100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Class notes BUSI 1011 Management Ch. 9, ISBN: 9781119715061 $7.99   Add to cart

Class notes

Class notes BUSI 1011 Management Ch. 9, ISBN: 9781119715061

 2 views  0 purchase
  • Course
  • Institution
  • Book

Introduction to management ch.9. Includes why and how managers control, feedward/concurrent/feedback controls, internal and external controls, the control process, control tools and techniques, breakeven analysis

Preview 2 out of 5  pages

  • February 9, 2023
  • 5
  • 2022/2023
  • Class notes
  • Dr. john kimberly
  • All classes
avatar-seller
Management Ch. 9
Control Processes and Systems

Why and How Managers Control
↳ Controlling - The process of measuring performance and taking action to ensure desired
results
● Has a positive and necessary role in the management process
● Ensures that the right things happen, in the right way, at the right time
● Benefit: Organizational learning (Ex. After-action review)




Feedforward Controls
↳ Employed before a work activity begins
↳ Ensures that:
● Objectives are clear
● Proper directions are established
● Right resources are available
↳ Goal is to solve problems before they occur

Concurrent Controls
↳ Focus on what happens during work process
↳ Monitor ongoing operations to make sure they are being done according to plan
↳ Goal is to solve problems as they
occur

Feedback Controls
↳ Take place after work is completed
↳ Focus on quality of end results
↳ Goal is to solve problems after they
occur and prevent future ones

, Internal and External Control
↳ Internal Control - Allows motivated individuals and groups to exercise self-discipline in
fulfilling job expectations
↳ External Control - Occurs through personal supervision and the use of formal
administrative systems
↳ Self-Control - Internal control that occurs through self-discipline in fulfilling work and
personal goals and responsibilities
↳ Bureaucratic Control - Influences behavior through authority, policies, procedures, job
descriptions, budgets, and day-to-day supervision
↳ Clan Control - Influences behavior through norms and expectations set by the
organization's culture
↳ Market Control - Influence of market competition on the behavior of organizations and
their members




The Control Process
Step 1. Establishing objectives and standards
● Output Standards - Measure performance results in terms of quantity, quality, cost,
time
● Input Standards - Measure effort in terms of amount of work expended in task
performance
Step 2. Measuring actual performance
● Goal is accurate measurement of actual performance results and/or performance
efforts
● Must identify significant differences between actual results and original plan
● Effective control requires measurement

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller aliciaroukema. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $7.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

82871 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$7.99
  • (0)
  Add to cart