Dit is een samenvatting van De Pelsmacker Marketing Communicatie hoofdstuk 3 en 4. De hoofdstukken zijn samengevat, soms met voorbeelden (uit de hoorcolleges)
- Is moeilijk te meten
- Verandert met de tijd
- Is voer voor discussie
- Met andere woorden: complex en daarom interessant
Om te weten welke communicatie effect heeft moet je; voorspellen, verklaren en begrijpen
Opvattingen over communicatie:
1. De almachtige media, 1930-1950
Injectienaaldtheorie: injecteren van informatie, iedereen hetzelfde.
Na de tweede wereldoorlog populair. 1948: communicatiemodel, eenrichtingsverkeer
Communicatiemodel van Laswell 1948
Wie Zegt wat Met welk kanaal Tegen wie Met welk effect
Communicator Message Medium Ontvanger Effect
2. De beperkte macht van de media
Two-step flow model
massamedia àopinieleider/elkaar (bloggers, buurman) à consumenten
Bedrijven besteden veel geld aan opinieleiders.
Cognitieve dissonantie: dingen filteren, niet willen zien
Model van Osgood & Schramm (1954)
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