100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Résumé Resume Relation Client $8.59
Add to cart

Summary

Résumé Resume Relation Client

 0 view  0 purchase
  • Course
  • Institution

Intégralité du cour de relation client

Preview 4 out of 57  pages

  • February 16, 2023
  • 57
  • 2022/2023
  • Summary
avatar-seller
RELATION CLIENT




RELATION CLIENT
Bachelor 3ème Année

, RELATION CLIENT




- Selon VOUS, que représente la relation client ?
- Quelle en est VOTRE définition ?

- Choisir 3 notions clefs qui symbolisent le mieux la
Relation Client aujourd’hui

- Comment se matérialise la Relation Client au sein
de votre structure d’alternance ?
> Département/équipe spécifique sur ces sujets
> Stratégie affichée en interne/externe
> Programme de fidélité

, RELATION CLIENT


PARTIE 1 – INTRODUCTION A LA RC


ü Les mutations de la société de consommation
ü Les mutations macro environnementales
ü Impacts de ces évolutions sur le marketing
ü Les impératifs de l’entreprise
ü La réalité des entreprises aujourd’hui, vis-à-vis de la RC
ü La RC dans ses multiples dimensions

, RELATION CLIENT

Introduction à la Relation Client (RC)



1. Un système de Gestion de RC est
- Système d’information marketing,
- orienté client.

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller contactstudybiz. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $8.59. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

52510 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$8.59
  • (0)
Add to cart
Added