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SportworX MBO project

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  • Course
  • Institution

het totale sportworx project die je moet doen voor verschillende opleidingen op het mbo.

Preview 3 out of 16  pages

  • February 17, 2023
  • 16
  • 2022/2023
  • Other
  • Unknown
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SPORTWORX STILL WORKS
Harm Valk
5-9-2022

,Inhoud
Taak 2.....................................................................................................................................................2
Taak 3.....................................................................................................................................................5
Mail aan salesmanager Willem Kooistra.................................................................................................5
Algemeen...........................................................................................................................................5
Categorie Soort Klacht........................................................................................................................6
Categorie Mijn actie...........................................................................................................................6
Categorie Vervolgactie naar afdeling..................................................................................................6
Taak 4.....................................................................................................................................................7
Klacht-oorzaak-aanbod...........................................................................................................................8
Taak 6...................................................................................................................................................10
Opdracht 1............................................................................................................................................12
Opdracht 2............................................................................................................................................13
A Doelgroepen..................................................................................................................................13
B Voordelen per doelgroep..............................................................................................................13
C Doelstellingen................................................................................................................................13
D Bewijs (reason to believe).............................................................................................................13
E Mogelijke ideeën...........................................................................................................................14
F Tone of voice/stijl..........................................................................................................................14
Opdracht 3............................................................................................................................................15




Taak 1
Vragen aftersales




© Stichting Praktijkleren SportworX Still Works 2016

, 1 Wat is aftersales?

Jouw antwoord

Aftersales is het contact dat bedrijven met hun klanten houden na de aankoop van hun producten
en/of diensten, om te kijken of deze tevreden is en of hij op- of aanmerkingen heeft.



2 Wat onderzoek je bij aftersales?

Jouw antwoord


Bij een After Sales onderzoek neemt Eye on Retail voor u contact op met uw klanten na een
aankoop of contactmoment. Dit contact is een belangrijke factor voor klanttevredenheid. Op deze
manier weet u hoe uw klanten denken over uw merk of organisatie.



3 Wat probeer je met aftersales te voorkomen?

Jouw antwoord

dat klanten niet meer tevreden zijn of dat ze niet de service krijgen die ze eigenlijk willen.




4 Wat probeer je met aftersales te bereiken?

Jouw antwoord
de tevredenheid van je klant pijlen en handhaven en daarbij een eventuele relatie.




5 Welke onderwerpen komen in een aftersales gesprek terug? Noem er minstens vier.

Jouw antwoord
informatievoorziening, technische hulpverlening, instructie of advies over de aankoop van andere
producten of diensten.




Taak 2




© Stichting Praktijkleren SportworX Still Works 2016

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