CPI Certification Test Questions With Answers 2023
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Course
CPI Certification
Institution
CPI Certification
4 Behavior Levels - Answer- 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - Answer- Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - Answer- directive-attempt to con...
4 Behavior Levels - Answer- 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - Answer- Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - Answer- directive-attempt to control the
situation and begin to set limits
Staff Attitude and Approach Acting Out Person - Answer- non-violent physical crisis
intervention
Staff Attitudes for Tension Reduction - Answer- therapeutic rapport decrease in energy
regaining of rationality
integrated Experience - Answer- we can set the tone for whether or not the behavior
escalates or de-escalates
non-verbal-proxemics (personal space) - Answer- area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age,
status, appearance, and familiarity.
kinesics (body language) - Answer- non-verbal message transmitted by motion and
body posture. Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - Answer- safety
less threatening
communicates respect
components of the communication pyramid - Answer- verbal communication, para
verbal coomunication, and non-verbal communication
what is paraverbal communication - Answer- how we say what we say
three components of paraverbal communication - Answer- tone
volume
cadence
total voice control
, what is the verbal escalation continuum? - Answer- the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - Answer- information-seeking
what is an intervention for questioning - Answer- give a rational response
redirect
what is refusal? - Answer- non-compliance
what is an intervention for refusal - Answer- set limits
give options
what is release - Answer- high energy outburst
intervention for release - Answer- let it happen
isolate the situation
what is intimidation - Answer- verbal or non verbal threats
intervention for intimidation - Answer- take it seriously
get help
document
what is tension reduction - Answer- decreased energy and regaining rationality
what is an intervention for tension reduction - Answer- therapeutic rapport
3 keys to setting limits - Answer- 1. keep it simple
2. reasonable
3. enforceable
what is empathetic listening - Answer- active process to discern what a person is really
saying
5 things to do during active listening - Answer- 1. give un-divided attention
2. be non-judemental
3. listen for feelings
4.allow for silence
5. restate to clarify
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