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RWST016 Exam Study Guide 2023 with complete solution
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RWST016 Exam Study Guide 2023 with complete solution
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RWST016 Exam Study Guide 2023 with complete solutionOur mainstream products include - ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being - Unexpected and enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after a system board has been replaced? (select all that apply) - BIOS update
It is important to understand how to provide good customer service because - A customer is not someone to argue with.
Which of the following cable management solutions can be found in desktop systems? (Select all that apply) - Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a system needs to be shipped to the service depot? - Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the thermal compound on a laptop? - Spread the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the component with a problem? - When does the issue occur?
Which of the following is the correct thermal paste to use on Lenovo systems? - Shin-
Etsu Microsi X23-7783D What does PCIe stand for? - Peripheral Component Interconnect Express
Which of these tools would be recommended for use in servicing Lenovo systems? (Select all that apply) - Spudger
AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day service through the Service Portal. Who receives the part once it has been shipped? - The Customer
In the customer service technique, the first E of DEFUSE stands for - Empathize
While talking to the customer, it is important that your tone of voice is - Concerned
Select the correct description of a Customer Replaceable Unit(CRU)? - Replacement parts that are determined to be simple enough for a non-trained person to remove and replace.
A Hardware Maintenance Manual (HMM) contains information on which of the following topics? - Hardware removal and replacement
Where is RAM installed? - Memory sockets on Motherboard
What can you do to ensure that you do not forget how the cables are installed before you service a system? - Take a photograph
Which of the following systems may have an LCD panel that includes multiple parts combined into a single component? (Select all that apply) - Touch screen All-in-One
OR
Tablet
OR
Touch screen laptop
NOT
Non-touch screen laptop
You would run UEFI bootable diagnostics when - You have a UEFI-enabled system
What is the first step in problem determination? - Identify the Problem
What is the most common type of storage drive? - Hard Disk Drive
When replacing a memory module you should never touch... - The memory module contacts
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