Organizational Behaviour Notes and Test Banks - 1st Year
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Course
1BA3 (1BA3)
Institution
McMaster University (mcmasteru)
Organizational Behaviour Class Notes and Test Banks. Covers the 2nd half of the semester (Chapters 7-13). This material is for the first year commerce course 1BA3.
Chapter 8
1) Which motive for conformity most clearly involves effect dependence?
A) Socialization
B) Compliance
C) Internalization
D) Identification
E) Dissension
Answer: B
Page Ref: 262
Skill: Recall
2) If I conform to my boss's wishes because of identification, I am conforming because A) I'm afraid of her.
B) I might be able to get her to recommend me for promotion.
C) I absolutely believe, trust, and accept her directives.
D) I see myself as similar to her.
E) I believe the issues at hand are difficult and ambiguous.
Answer: D
Page Ref: 263
Skill: Applied
3) Which of the following is NOT a characteristic of compliance?
A) It occurs because a member subscribes to the beliefs and values underlying the norm.
B) It primarily involves effect dependence.
C) It is the simplest, most direct motive for conformity to group norms.
D) It occurs because a member wishes to avoid punishment.
E) It occurs because a member wishes to acquire rewards.
Answer: A
Page Ref: 262
Skill: Recall
4) Which of the following best explains why most religious leaders conform to the norms of their religion?
A) Effect dependence.
B) Information dependence.
C) Internalization.
D) Compliance.
E) Identification.
Answer: C
Page Ref: 263
Skill: Recall
5) What is the most likely motive for mere compliance to a request? A) You identify with the person
making the request.
B) You like the person making the request.
C) The request is easy and straightforward.
D) You are afraid of the person making the request.
E) You truly believe in the idea underlying the request.
Answer: D
Page Ref: 262
Skill: Applied
1
, 6) From first stage to last stage, which of the following sequences accurately portrays the stages of
organizational socialization?
A) Encounter; role management; anticipatory socialization
B) Anticipatory socialization; encounter; role management
C) Anticipatory socialization; role management; encounter
D) Role management; anticipatory socialization; encounter E) Encounter; anticipatory socialization; role
management
Answer: B
Page Ref: 265
Skill: Recall
7) In his last year of college, even before he took a job with a conservative bank, Randall began wearing three
piece suits regularly. To which stage of socialization does this example refer?
A) Encounter
B) Anticipatory socialization
C) Role management
D) Debasement
E) Identification
Answer: B
Page Ref: 265
Skill: Applied
8) A psychological contract is
A) conformity to a social norm prompted by the desire to acquire rewards.
B) the shared beliefs, values and assumptions that exist in an organization.
C) the set of beliefs held by employees concerning the reciprocal obligations between them and their employer.
D) an explicit agreement between a worker and their employer which states the pay and benefits offered in
exchange for work.
E) the process by which people learn the norms required to function in an organization.
Answer: C
Page Ref: 267
Skill: Recall
9) The first day on his new job, John's experienced workmates sent him to the equipment shed to ask the
attendant for a ridiculously named, nonexistent tool. John came back very embarrassed, much to their
amusement. This is not an example of A) a divestiture tactic.
B) debasement.
C) a realistic job preview.
D) socialization.
E) hazing.
Answer: C
Page Ref: 268
Skill: Applied
10) Given the research findings, an organization would most likely introduce realistic job previews to A) increase
applicant expectations about the job.
B) increase the rate of job offer acceptance by applicants.
C) reduce absenteeism.
D) reduce turnover.
E) reduce the effects of socialization.
Answer: D
Page Ref: 269
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, Skill: Applied
11) What socialization tactics are also known as debasement or hazing?
A) disjunctive B) investiture
C) random
D) divestiture
E) serial
Answer: D
Page Ref: 273
Skill: Recall
12) At which stage of socialization is the new organizational member most likely to be information dependent and
effect dependent on experienced organizational members?
A) Role management
B) Anticipatory socialization
C) Encounter
D) Internalization E) Identification
Answer: C
Page Ref: 266
Skill: Applied
13) Even before he graduated from business school, Stan replaced his knapsack with an expensive leather
briefcase. This is an example of
A) anticipatory socialization.
B) a strong culture.
C) debasement.
D) collective socialization.
E) a realistic job preview.
Answer: A
Page Ref: 265
Skill: Applied
14) Alan acts in accordance with group norms because he believes that the norms are truly right. He __________
the norms.
A) is complying with
B) is dissenting from
C) is identifying with
D) is imitating
E) has internalized
Answer: E
Page Ref: 263
Skill: Applied
15) What do newcomers need to learn about during the socialization process? A) Performance expectations,
psychological contract, culture, task.
B) Task, performance expectations, psychological contract, organization.
C) Career and psychosocial functions.
D) Health and safety issues, terms and conditions of employment, psychological contract,
organizational procedures.
E) Task, role, group, organization.
Answer: E
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, Page Ref: 264
Skill: Recall
16) Which is the best example of collective socialization?
A) Marine Corps boot camp B) An apprenticeship
C) Mentoring
D) On- the- job training
E) Any manager- employee relationship
Answer: A
Page Ref: 272
Skill: Applied
17) As normally practiced, a realistic job preview
A) is put in place to reduce employee absenteeism.
B) permits a person to try out the job for a couple of weeks.
C) increases the likelihood of job offer acceptance by applicants.
D) portrays both the good and bad aspects of the job.
E) concentrates on the bad aspects of the job.
Answer: D
Page Ref: 268
Skill: Recall
18) The patriotic soldier truly agreed with the statement, "My country, right or wrong." His agreement is
indicative of
A) compliance.
B) dissension.
C) internalization.
D) identification.
E) effect dependence.
Answer: C
Page Ref: 263
Skill: Applied
19) Person- organization fit refers to
A) the match between an employee's knowledge, skills, and abilities and the requirements of a job.
B) the match between an employee's expectations and the expectations of the organization.
C) the match between an employee's personal values and the values of the organization.
D) the match between an employee's goals and the goals of the organization.
E) the match between an employee's personality and the personality of other members of the organization.
Answer: C
Page Ref: 265
Skill: Recall
20) Research indicates that the expectations people have about organizations before they actually join them A) are
unrealistically low.
B) are unrealistically high.
C) are amazingly accurate.
D) are unbelievably poor.
E) are extremely vague.
Answer: B
Page Ref: 266
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