CVS Pharmacy Technician Exam 2023 Questions with correct Answers

Blue Trash Bags - ANSWER-PHI (Personal Health Information) and PII (Personally Identifiable Information)- name, address, DOB, social security number, prescription number, and any medical information PII - ANSWER-Personally Identifiable Information PHI - ANSWER-Personal Health Information Green Trash Bags - ANSWER-Empty amber viles, prescription bottles, and boxes. Clear Bags - ANSWER-Regular garbage. HIPAA - ANSWER-A privacy act that helps maintain privacy and security of the PHI of patients. DAW Codes - ANSWER-Dispense as Written. 3 main codes we see in the pharmacy. DAW 0 - ANSWER-No product selection indicated. DAW 1 - ANSWER-Substitution not allowed by prescriber. DAW 2 - ANSWER-Patient requested product dispensed. Out of Stock Scans - ANSWER-Completed every Saturday (the day before order day). Done to verify what we actually have in stock and what we don't. What you must do before placing an order - ANSWER-Complete all Rx Return to Stock (because you might have it) Processed overstock, damaged, or outdated items (because it may look like you have more than you actually do) Straighten and face the pharmacy (things may be there but misplaced). What you must do to ensure an accurate order - ANSWER-Cycle counts, Label Maintenance, Out of Stock Scans, and Review Reports must be performed consistently and accurately. Cycle Counts - ANSWER-Reports generated in the RF machine to ensure we have the correct amount of medication on hand. 2 types of Cycle Counts - ANSWER-Store Initiated and System Generated Store Initiated - ANSWER-When you notice a shortage of medication and input it into the RF machine manually. System Generated - ANSWER-A report that generates every day and must be completed by 10AM TIL - ANSWER-Target Inventory Level- necessary to create value for your store and the patients. BOH - ANSWER-Balance on Hand- the quantity of drugs in the pharmacy. BOO - ANSWER-Balance on Order- how much of a product you want to order. Low BOH - ANSWER-If your BOH is low, an order will be needed so that it meets the amount of drugs your store needs for the patients. AIMRx - ANSWER-Advanced Inventory Management for the Pharmacy. The report we use for the CVS Warehouse. Care Check Plus Program - ANSWER-A program that targets certain prescriptions as they are processed through our computer. Educates the patients on their medication, condition, and may give them coupons for over the counter medications related to tneir prescription. Pick Up - ANSWER-Serve customers picking up their prescription(s) in the pharmacy. Drop Off - ANSWER-Critical piece of the prescription fulfillment process. The customer's first interaction with the pharmacy. Input prescriptions, edit/run insurance, manage OT, make service calls to patients when necessary. Drive-Thru - ANSWER-Responsible for both Drop Off and Pick Up tasks. Production - ANSWER-Fills prescriptions to keep the process flowing and ensure medications are filled when promised. 1 OZ= ?ML - ANSWER-30 ML 2 OZ= ?ML - ANSWER-60 ML 3 OZ= ?ML - ANSWER-90 ML 4 OZ= ?ML - ANSWER-120 ML 5 OZ= ?ML - ANSWER-150 ML 6 OZ= ?ML - ANSWER-180 ML 7 OZ= ?ML - ANSWER-210 ML 8 OZ= ?ML - ANSWER-240 ML 16 OZ= ?ML - ANSWER-480 ML Offer to Council - ANSWER-We give patients the option to discuss their medication with any and every prescription. Minimum Age Requirement to Work in the pharmacy in NJ - ANSWER-18 years old. Medicaid - ANSWER-Copy of either $1.10, $2.20, or $3.30 (depending on patient income). Covers ONLY generic medication. MUST BE A HARD COPY PRESCRIPTION. NJ- Dark Blue card with silver line. ID # starts with 7's. CONDER CODE in place of BIN #. Medicare Part B - ANSWER-DME and Diabetic supplies. SOME asthma medication. HARD COPY ONLY. Needs a diagnostic code with specific directions. Medicare Part D - ANSWER-Prescription insurance. Most commonly used insurance at CVS. CVS Code of Conduct - ANSWER-Intended to help resolve ethics and compliance issues by providing the information, tools, and resources necessary to make good decisions. What medication is associated with iPledge? - ANSWER-Isotretinonin, which is sold under the trade names "Roaccutane", "Claravis", "Absorica", "Amnesteem", "Myorisan", "Sotret", or "Zenatane". This program is intended to prevent the use of the drug during pregnancy due to the high risk of birth defects. Outside Vendors - ANSWER-"Cardinals". Red totes. Delivers Mon-Fri. Can enter orders up to 8PM for next day delivery. Order days are Sun-Thurs 5-12 Totes upon delivery. 2 Type of Cardinal Orders - ANSWER-Voluntary and Mandatory. Voluntary Orders - ANSWER-Done at any time. Mandatory Orders - ANSWER-Done Sun-Thurs. NDC # - ANSWER-Placed on all prescription packages. 1st 5 digits of NDC# - ANSWER-Identify the manufacturer. Middle 4 digits - ANSWER-Identify the medication name. Last 2 digits - ANSWER-Identify the package size. Non-formulary list vs Formulary list - ANSWER-List of what medications are covered (formulary) and are not covered (non-formulary) with insurance. Every insurance has its own formulary list with different tiers, or levels of costs. The higher the tier, the. Ore expensive the medication. Partial- do we accept a full copayment? - ANSWER-For partial fills, we do not accept a full copayment until the full medication is available for the patient. How many seconds do we have to acknowledge a customer at drive-thru? - ANSWER-20 seconds. DUR Rejects - ANSWER-Drug Utilization Review. An authorized, structured ongoing review of prescribing, dispensing, and use of medication. Encompasses a drug review against predetermined criteria that results in change to drug therapy when these criteria are not met. Rejects we get from insurance for many different reasons, such as a medication being refilled too soon, too high of a dosage, wrong amount of days or quantity of medication. a - ANSWER-Ear o - ANSWER-Eye u - ANSWER-Both/each d - ANSWER-Right s - ANSWER-Left au - ANSWER-Both ears ou - ANSWER-Both eyes od - ANSWER-Right eye os - ANSWER-Left eye ad - ANSWER-Right ear as - ANSWER-Left ear ac - ANSWER-Before meal pc - ANSWER-After meal gtt(s) - ANSWER-Drop(s) po - ANSWER-By mouth ud - ANSWER-As directed prn - ANSWER-As needed c with line over it - ANSWER-With s - ANSWER-Without pro pain - ANSWER-As needed for pain AAA - ANSWER-Apply to affected area pr - ANSWER-Rectally ap - ANSWER-Apply q - ANSWER-Every qd - ANSWER-Every day BID - ANSWER-Twice a day TID - ANSWER-Three times a day QID - ANSWER-Four times a day QOD - ANSWER-Every other day q4 - ANSWER-Every 4 hours q4-6 - ANSWER-Every 4-6 hours HS - ANSWER-At bedtime qAM - ANSWER-Every morning qPM - ANSWER-Every evening stat - ANSWER-Immediately fxd - ANSWER-For 10 days śś (squiggles) - ANSWER-Half Topical - ANSWER-Apply to affected area Oral - ANSWER-Take, chew, or give Suppository - ANSWER-Unwrap or insert Eye drop - ANSWER-Instill/place one drop Ear drop - ANSWER-Place one drop Inhaler - ANSWER-Inhale one puff Injectiom - ANSWER-Inject one mil. Dosage x Frequency x Day Supply - ANSWER-Determining the Quantity Dispensed. Quantity Dispensed ---------------------- Dosage x Frequency - ANSWER-Determining the Day Supply 1 Mil.=?Drops - ANSWER-15 drops 2.5 Mil.=?Drops - ANSWER-38 drops 5 Mil.=?Drops - ANSWER-75 drops 10 Mil.=?Drops - ANSWER-150 Drops 15 Mil.=?Drops - ANSWER-225 Drops Insulin. 1mL=?Units - ANSWER-100 Units 1 teaspoon=?mL - ANSWER-5 mL 1 tablespoon=?mL - ANSWER-15 m