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class notes for business communication
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this document provides notes for business communication which will greatly help you to improve your English in business environment
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COMMUNICATIVE ENGLISHCommunicative English refers to English which
helps us to communicate effectively with people
using language functions.
Communication
CONTENTS:
Introduction
Definition of Communication
Process of Communication
Purpose of Communication
Types of Communication
Difference between Oral and Written
Communication
7C’S
REFERENCE BOOK: Effective Business Communication,
Second Edition, (Asha Kaul)
, COMMUNICATION
• The exchange of information or passing of
information, ideas or thought from one person
to the other or from one end to the other is
communication.
• According to McFarland communication is, “a
process of meaningful interaction among
human beings”.
• Newman and Summer defined communication
as “an exchange of facts, ideas, opinions or
emotions by two or more persons.”
• Communication is the process of exchanging
information.
,•
•In other words. communication is much more than an
understanding of the spoken or written language.
•It is a composite of symbols, gestures, and illustrations
that accompany either the spoken or the written word.
The term ‘communication’ comes from the Latin word
‘communicare’ .
•It means sharing – sharing of information, ideas,
feelings, emotions, concepts etc.
•Communication: The activity of communicating,
conveying information.
, Purpose of Communication
Communication is the process of passing
information from one person to another.
The purpose of communication is to
understand information.
Whatever one wants to say to someone
should be clearly understood by him/her else
the very purpose of the communication
would be defeated.
Communication serves the following
purposes:
to inform,
to express feelings, emotions, ideas,
to imagine, to influence,
to meet social expectations.
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