C235 Training and Development WGU, Exam Questions and answers, graded A+

C235 Training and Development WGU, Exam Questions and answers, graded A+ Receiving feedback from everyone - -360 Degree Review Communication skills, collaboration skills, cognitive skills, and consulting skills. - -4 Cs When you do A, then I feel B, and the organizational consequences are C - -ABC Rule A common framework for training and development where the five steps in the model are Assessment, Design, Development, Implementation, and Evaluation. - -ADDIE Model States the competencies needed by trainers and facilitators - -ASTD Competency Model An approach to leadership development that integrates classroom learning and on-the-job learning - -Action Learning A substantially different rate of selection in hiring, promotion or other employment decision which works to the disadvantage of members of a race, sex or ethnic group. - -Adverse Impact Supervisors are taught what sexual harassment is, how to prevent it, and what to do - -Affirmative Defense identify the top and bottom performers - -Alternation Rankins A plan developed at the end of training to aid in transfer and overcoming potential obstacles - -Action Plan A type of e-learning in which students do not interact at the same time, but whenever they are available. - -Asychroneous One well-researched approach to developing leaders in a classroom setting, particularly at the supervisory level. - -Behavior Model Training e selective reinforcement - -Behavior Shaping If what a leader doesn't seem to explain effectively, perhaps it is what a leader does. - -Behavior thinking Clearly states what a participant should be able to do at the end of the program. - -Behavior Objective Combination of online and class learning - -Blended Learning A bias that reflects the tendency to lump others together as average. - -Central Tendency Error The ability to provide a product or service to a paying customer in a way that cannot be easily matched by a competitor. - -Competetive Advantange Knowledge that can be evaluated using written tests designed to test recall. - -Declarative Knowledge Training that is longer-term in focus, designed to help employees prepare for future jobs. - -Development One path, or track, is generally based on technical skill and one on management skill. - -Dual career Ladders Computer access that provides expert advice when an employee faces a problem, also feeds information to the training department about the kinds of challenges employees have difficulty dealing with. - -Electronic Performance Support System (EPSS) monitor and regulate one's own emotions, sense the emotional states of others, and behave in ways that are sensitive and effective - -Emotion Inteligence Kirkpatrick's 4-level training evaluation model: reactions, learning, behavior, results. - -Evaluation Criteria On which of the following categories a performance appraisal will be measured: Person (traits), Process (behaviors), Product (results). - -Evaluation Orientation External Forces for Change: Outside influences that can impact an organization - -External Forces for Change The trainees' ability to apply learned knowledge and skills to a work environment different from the training environment. - -Far Transfer The extent to which the training environment mimics the work environment. - -Fidelity