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  • Course
  • Unit 22 market research
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  • PEARSON (PEARSON)

I studied Btec Business Level 3 last year, I attained a distinction* as my overall grade, the work I have provided meets the requirement for unit 22, the structure is detailed and precise, it include what you need in order to attain a sufficient grade of a distinction, if this is not the case you c...

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  • March 4, 2023
  • 16
  • 2022/2023
  • Essay
  • Unknown
  • A+

Subjects

  • market research
  • btec business
  • courseworl
  • assignment

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  • BTEC
  • PEARSON (PEARSON)
  • business
  • Unit 22 market research
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UnitT22TMarketTresearchTCentreTNumberTSulemanTNahee
m
PurposeTofTmarketTresearchTinTCurrys
CurrysTisTaTBritishTelectricalTretailerTthatTwasTfoundedTinT1884TandTnowThasT73TmainTstreetT
storesTandT295TmegastoresTthroughoutTtheTUK.TDixonsTCarphoneTownsTtheTcompany,TwhichTi
sTcurrentlyTtheTlargestTelectronicsTshopTinTtheTUnitedTKingdom.TDixons'TglobalTpresenceTnece
ssitatesTextensiveTmarketTresearchTinTorderTtoTachieveTtheTcompany'sTgoals;TthisTyear,TtheTC
urrysTisTaimingTtoTimproveTtheirTonlineTshoppingTexperienceTandTboostTnetTsalesTbyT7%,Tmak
ingTthemTtheTUK'sTleaderTinTtechnologyTretailing.TTheTfindingsTwillTbeTlinkedTtoTtheTCurrysTai
msTinTthisTreport,TwhichTwillTdescribeTandTevaluateTtheTcompany'sTvariousTmarketTresearchT
methodologies.TItTwillTalsoTjustifyTtheTuseTofTexpertTmarketingTfirmsTtoTconductToriginalTmark
etTresearch.TCurrysTmakesTuseTofTtheTmarketTdateTinTaTvarietyTofTways,Tincluding:

CurrysThasTtoTknowTwhatTproductsTcustomersTwantTandTwhenTtheyTwantTthem,TthusTunderst
andingTcustomerTbehaviourTisTcritical.TFurtherTcustomerTresearchTaidsTCurrysTinTdeterminingT
whatTmotivatesTtheirTtargetTmarketTtoTbuyTandTwhatTperksTareTmostTappealing.TThisTcontrib
utesTinTtheTcreationTofTmoreTenticingTandTsuccessfulTcommercials,TwhichTwillTaidTinTtheTcom
pany'sTgoalTofTincreasingTsales.

BuyingTpatternsTareTdeterminedTbyTlookingTatTwhichTproductsTareTmostTpopularTinTwhichTde
mographicTandTatTwhatTtimeTofTyear.TCurrysTusesTthisTdataTtoTdevelopTstockTforecastsTandTe
nsureTthatTeachTlocationThasTenoughTinventoryTtoTmeetTdemand.TBecauseTbuyingThabitsTchan
geToverTtime,TtheTorganisationTmustTconductTthisTresearchTeachTseasonTtoTkeepTupTwithTthe
TlatestTtrends.TThisTalignsTwithTCurrys'TgoalTofTimprovingTtheirTonlineTshoppingTexperienceTby
TensuringTthatTallTpopularTproductsTareTinTstockTandTreadyTtoTship.

TheTgoalTofTresearchingTadvertisementTawarenessTisTtoTseeThowTeffectiveTCurrys'TmarketingTs
trategiesTare.TThisTdataTisTthenTutilisedTtoTevaluateTwhichTsectionsTofTadvertisingTareTtheTmo
stTeffective,TasTwellTasTwhichTareasTrequireTimprovementTorTdoTnotTfunction.TWhenTgenerati
ngTmarketingTcampaignTbudgets,TtheTdateTisThighlyTvaluableTsinceTitTshowsThowTtoTspendTth
eTcompany'sTmoneyTmoreTefficientlyTandTwithTgreaterTimpact.

P1:TExplainTtheTrangeTofTmarketTresearchTmethodsTused
TbyTaTselectedTbusiness.

QualitativeTresearch
QualitativeTresearchTallowsTforTaTmoreTin-
depthTunderstandingTofTtheTrequirementsTandTdesiresTofTcustomers.TCurrysTuseTthisTresearch
TstrategyTbyTsendingTclientsTSMSTmessagesTaskingTforTfeedbackTonTtheTserviceTtheyTreceived.
TThisTinformationTisTthenTutilisedTtoTassessTtheTservice'sTqualityTandTidentifyTareasTforTimpro
vement.

QuantitativeTresearch
ClosedTtypeTquestionsTwithTyes/
noTanswersTareTaTfewTpossibilitiesTthatTtheTclientTcanTchooseTfromTinTquantitativeTresearch.T
ThisTformTofTresearchTaimsTtoTuncoverThardTfactsTandTisTtypicallyTcarriedToutTonTaTwideTscal
eTforTgreaterTprecision.TCurrysTincorporatesTquantitativeTresearchTintoTanTonlineTsurveyTthatT
appearsTonceTaTcustomerThasTcompletedTtheirTorder.

SecondaryTresearchTrefersTtoTresearchTalreadyTdoneTbyTaTthirdTparty.TForTexampleTwhenTCur
rysTisTconsideringTtoTopenTaTnewToutletTinTaTspecificTshoppingTcentre,TtheTcompanyTmayTvisi

,UnitT22TMarketTresearchTCentreTNumberTSulemanTNahee
m
tTtheTshoppingTcentreTtoTfindTinformationTlikeTtheTannualTfootfallTandTtheTprofileTofTtheTcust
omersT(referTtoTtheTexternalTsourcesTofTinformationTbelow).

TSurveysT–
TCurrysTconductsTonlineTsurveysTtoTgetTquantitativeTinformationTonTtheirTcustomers'Tinterests,
Tproducts,TandTtheTmarket.TSurveysTareTaTlow-
costTandTquickTapproachTtoTacquireTinformationTaboutTconsumerTsatisfactionTandTopinions.

TObservationT–
TManagersTandTemployeesTcanTobserveTconsumerTbehaviourTinTtheTstoreTtoTseeTifTanyTprodu
ctTarrangementTorTpresentationTmodificationsTareTrequired.

TE-marketing,ToftenTknownTasTonlineTmarketTresearch,TisToneTofTtheTmostTcost-
effectiveTresearchTmethods.TBecauseTofTitsTnationalTreach,TthisTmethodThasTaThighTresearchTp
erformanceT-TeveryoneTwhoTdoesTinternetTpurchasingTcanTparticipate.

TTypically,TfocusTgroupsTareTledTbyTaTmoderatorTwhoTasksTquestionsTandTfacilitatesTconversa
tionTonTaTspecificTtopic.TBeforeTlaunchingTanyTmarketingTeffort,TtheTCurrysTmarketingTstaffTho
ldsTfocusTgroupsTtoTgatherTqualitativeTinput.TFurthermore,TbecauseTtheTparticipantsTcanTconve
rseTandTcomeTupTwithTfreshTsolutions,TthisTresearchTmethodTisThelpfulTforTdevelopingTnewTid
eas.

TCurrysTusesTpilotTresearchTtoTeliminateTsystematicTflawsTinTlarge-
scaleTstudies.TInTessence,Tit'sTaTsmaller-
scaleTtestTstudyTwithTtheTgoalTofTuncoveringTunforeseenTissuesTandTloweringTtheTriskTofTmak
ingTmistakes.TTheTcompanyTwouldTwasteTtime,Teffort,TandTmoneyTifTtheTstudyTcontainedTerro
rs;Thowever,TtheTpilotTresearchTreducesTtheTlikelihoodTofTunsuccessfulTresearch.

TM1:TAssess,TusingTsuitableTexamples,ThowTdifferentTmar
ketTresearchTmethodsTareTappropriateTinThelpingTtoTmee
tTmarketingTobjectivesTandTinformTdecisionTmaking.

InternalTsourcesTofTinformationTareTobtainedTfromTwithinTtheTcompany;TtheTfollowingTareTthe
TseveralTcategoriesTemployedTbyTCurrys:

MostTlargeTsupermarketsTemployTloyaltyTprogrammesTtoTtrackTtheirTcustomers'TshoppingThabi
ts.TCurrysTdoesTnotThaveTaTrewardTprogramme,TbutTcustomersTcanTcreateTanTaccountTonTthe
Tcompany'sTwebsiteTtoTtrackTtheirTshoppingTpatterns.TThisTdataTisTthenTutilisedTtoTdeliverTap
propriateTadvertsTbasedTonTtheTinterestsTofTtheTconsumer.TTheTorganisationTshouldTconsiderTi
ntroducingTloyaltyTcards,TwhichTwouldTboostTnotTonlyTtheTreachTofTtheirTresearchTbutTalsoTcli
entTloyalty.TIt'sTnoTsecretTthatTindividualsTwhoTbelieveTthey'reTsavingTmoneyTeveryTtimeTthey
TshopTatTaTgivenTretailerTareTmoreTlikelyTtoTreturn.

CurrysTalsoTusesTwebsiteTmonitoringTasTaTsourceTofTinformation.TCookiesTareTusedTonTtheTco
mpany'sTwebsiteTtoTpersonaliseTeachTcustomer'sTadvertisingTexperience.TItTgathersTinformation
TlikeTasTwhatTtheTvisitorTisTlookingTfor,TwhichTpagesTtheyTvisit,TandThowTmuchTtimeTtheyTsp
endTonTeachTpage.TThisTinformationTisTthenTutilisedTtoTdisplayTadvertisingTthatTareTrelevantTt
oTtheTcustomer'sTinterests.TThisTisTaTpreciseTandTefficientTmethodTofTgatheringTmarketTdata;T
but,TtheTcorporationTmustTaskTtheTcustomerTtoTconsentTtoTtheTusageTofTcookies;TifTtheyTdoT
not,TnoTdataTisTgathered.TFinally,TthisTresearchTstrategyTisTintendedTtoTassistTtheTorganisation
TinTachievingTitsTgoalsTofTincreasingTcustomers'TonlineTbuyingTexperiences.

, UnitT22TMarketTresearchTCentreTNumberTSulemanTNahee
m

Advantages

TTPrimaryTresearchTmethodTthatTgathersTinformationTdirectlyTfromTclientTinteractionsTonTthe
Tcompany'sTwebsite.
THelpsTtoTimproveTclientTsatisfactionTandTexperienceTwhileTincreasingTsalesTandTprofit.
Disadvantages

TCustomersTcanTrefuseTtoTallowTcookiesTtoTbeTused,TwhichTmeansTCurrysTwillTnotTbeTableTt
oTgatherTanyTinformation.

TTheTDateTProtectionTActTofT2018TmustTbeTfollowed.

EPOST(electronicTpointTofTsale)TandTaccountingTrecordsT-
TEPOST(electronicTpointTofTsale)TandTaccountingTrecordsTareTtwoTtypesTofTcomputerTsoftware
TthatTmostTfirmsTuseTtoTprocessTpayments.TCurrysTemploysTEclipseTEPOSTsoftware,TwhichTcap
turesTconsumerTinformationTsuchTasTname,Taddress,TandTemail.TAllTofTthisTdataTisTutilisedTto
TcreateTcustomisedTadvertisementsTandTanalyseTcustomerTbehaviour.TFurthermore,TtheTdateTf
ormTinTthisTsoftwareTcanTbeTutilisedTtoTdetermineTwhichTproductsTsellTtheTmostTandTwhenTt
heyTsellTtheTmostTduringTtheTyear.TThisTdataTisTthenTutilisedTtoTdevelopTaTstockTforecast,Twh
ichTaidsTinTdeterminingThowTmuchTstockTtoTkeepTonThand.TCurrysTisTonTtrackTtoTmeetTitsTgo
alTofTincreasingTnetTsalesTbyT7%TthanksTtoTtheTtargetedTadvertsTlaunchedTfromTthisTdate.TEcl
ipseTalsoTgeneratesTaccountingTrecords,TwhichTareThistoricalTrecordsTthatTshowTwhatTwasTsol
dTandTforThowTmuchTduringTeachTsalesTperiod.TThisTdateTisTusedTtoTdetermineTpeakTperiods
TandTensureTthatTtheTappropriateTsortTandTquantityTofTstockTisTavailableTtoTfulfilTdemand.TTh
isTsystemThasTaT100%TresponseTrateTandTisTincrediblyTaccurateTbecauseTeveryTtransactionTinT
theTshopTorTonlineTisTlogged.TCurrysThadTtoTpayTmillionsTofTpoundsTtoTsetTupTtheTsystemTat
Tfirst,TbutTitTwasTaTone-
timeTinvestmentTbecauseTitTdoesTnotTrequireTanyTongoingTcosts.TTheTsecurityTofTtheTdataThel
d,TonTtheTotherThand,TisTcriticalTbecauseTitTcontainsTclientTinformation.TTheTorganisationTmus
tTensureTthatTitTisTstoredTsecurelyTandTinTaccordanceTwithTtheTDataTProtectionTActTofT2018.

AdvantagesT

TWithTaT100%TresponseTrate,TyouTcanTgetTanTinstantTexactTdate.

TProvidesTusefulTdataTforTdeterminingTpeakTperiodsTandTstockingTtheTnecessaryTsupplies.


Disadvantages

TThereTisTaTpossibilityTofTaTdataTbreachTandTtheTtheftTofTconsumerTinformation.

TTheTDateTProtectionTActTofT2018TmayTmakeTyouTresponsible.


ExternalTdataTsourcesTcomeTfromToutsideTtheTorganisation.TThisTdateTisTcritical,TparticularlyTw
henTtheTcompanyTcannotTconductTtheTstudyTonTitsTownTorTwhenTaTfullTinvestigationTisTrequi
red.

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