Exam (elaborations)
Quizzes 1-4 PHI103
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Exam of 45 pages for the course PHQ at PHQ (Quizzes 1-4 PHI103)
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TQM QuizzesQuiz 1
There are 2 pages in this exam:
Page: 1 2
1.
Question:
(TCO 1) At the organizational level, quality concerns should center on meeting the requirements of the .
Your Answer:
Instructor Explanation:
(See p. 29)
Points Received:
2 of 2
2.
Question:
(TCO 1) The creation of separate quality departments in the early 1900s caused
Your Answer:
Instructor Explanation:
(See p.5)
Points Received:
,2 of 2
3.
Question:
(TCO 1) Which of the following is NOT considered a core principle of
total quality?
Your Answer:
Instructor Explanation:
(See p. 19)
Points Received:
2 of 2
4.
Question:
(TCO 1) Which of the following is a criticism of the productbased definition
of quality?
Your Answer:
Instructor Explanation:
(See p. 13)
Points Received:
2 of 2
5.
Question:
(TCO 1) My friend said to me, “Recently, I bought a pair of shoes. I wore them for a few
days but noticed the laces would not stay tied. I took the shoes back to the store, but the
clerk said the laces were fine. I won’t buy that brand of shoe again.” Which of the following
types of quality did my friend use to judge the shoes as being of low quality?
Your Answer:
, Instructor Explanation:
(See p. 13)
Points Received:
0 of 2
6.
Question:
(TCO 2) Which of the following are considered to be two critical components of quality
systems in service industries?
Your Answer:
Instructor Explanation:
(See p. 61)
Points Received:
2 of 2
7.
Question:
(TCO 2) Which of the following is NOT generally true about service
organizations?
Your Answer:
Instructor Explanation:
(See pp. 59-60)
Points Received:
2 of 2
, 8.
Question:
(TCO 2) All of the following factors helped ignite the United States' quality revolution of the 1980s, except for
Your Answer:
Instructor Explanation:
(See p. 9)
Points Received:
2 of 2
9.
Question:
(TCO 2) Services differ from manufactured goods in which of the
following ways?
Your Answer:
Instructor Explanation:
(See p. 60)
Points Received:
2 of 2
10.
Question:
(TCO 2) The one totalquality principle that generally is well addressed in small businesses is
Your Answer:
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