Summary
Operations Management Summary
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Summary of the Operations Management course at Breda University of Applied Sciences.
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OPERATIONS MANAGMENT“Operations management is the activity
of managing the resources which are
devoted to the production and delivery of
services and products”
Hotel departments
-Front office
Reception
Doorman
Concierge
Switchboard
Security
-housekeeping
Bedrooms
Conference rooms
Public area’s cleaning
Linen room
Laundry and dry cleaning
Lost and found
-Food and beverage
Restaurants, bars and lounges
Kitchen
Roomservice
Banqueting
Conference and event
Stewarding
Purchasing
Catering
-Human resources
Training
, Recruitment
Team development
-Maintenance and Engineering
Electrician
Carpenter
Gardener
-Accounting and Finance
Accounts payable
Accounts receivable
Payroll
Budgeting and forecasting
-Business development
Sales
Marketing
Public relations
The future
, PESTLE analysis / macro environment
p-political
e-economic
s-social
t-technological
l-legal
e-environment
A pestle analysis is an framework to analyze the key factors influencing an organization from
the outside.
Political & Economic Developments
-emerging new economies (BRICS AND MIST)
-globalization ( is the process of interaction and integration among people, companies, and
governments worldwide.)
-political developments (war)
Social – Demographic perspective
-increase in longevity (rise in life expectancy)
-continiuing low birth rates
-collaborative consumption: sharing and renting
Technological developments
-communication
-mobile internet
Environmental developments
-climate change
-covid- 19
Legal developments
-Brexit
Political developments
-trade war USA/ China
Transactional environment
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