TICO Module 3 Exam with 100% Correct Answers 2023

representation - Correct answer-a presentation of fact made in person, electronically, or in print in order to induce someone to act or enter into a contract. Examples of representations include: - Correct answer-oral presentations, advertisements, brochures, and websites. Section 31 of the Regulation - Correct answer-Registrants must ensure that any representations made on their behalf comply with the Act and Regulation. Therefore, all registrants must understand what is acceptable under the legislation. Written representations obligations - Correct answer-examples such as newspaper advertisements, brochures, or websites, must contain the registrant's business name, address, and registration number. Residential phone numbers should not be included in written representations. Oral representations obligations - Correct answer-(for example, a sales presentation) do not have to include the registrant's business name, address, and registration number Time and space limitations apply to: - Correct answer-A representation displayed on a billboard or bus board or made through any other medium with similar time or space limitations Time and space limitations are not required to: - Correct answer-include a registrant's business name, address, and registration number. Registrants should not assume that something is a limited medium unless: - Correct answer-TICO has specifically stated that the medium has time or space limitations. For all forms of representation, any statement made about price must be: - Correct answer-clear, comprehensible, and prominent Prices can be shown in three ways. They are: - Correct answer-as a total price, including all fees, levies, service charges, and surcharges; as a base price plus a total for all fees, levies, service charges, and surcharges; or as a base price plus an itemized list of all fees, levies, service charges, and surcharges. What does not need to be included in a price representation? - Correct answerprovincial retail sales tax (PST), federal Goods and Services Tax (GST) and Harmonized Sales Tax (HST). Representations must also include a comment about: - Correct answer-any conditions that affect or limit the price offered, regardless of the time or space limitations of the medium used. Where a base price plus tax option is used in a representation, the total amount of these charges must be: - Correct answer-printed adjacent or near the base price. The total price cannot be put in the: - Correct answer-fine print If the additional fees and charges are shown only in the fine print, it will: - Correct answer-not meet the legal requirements Section 33 of the Regulation - Correct answer-Price in representations it is not acceptable to show a price as: - Correct answer-open-ended, without an upper limit, because doing so could be misleading. There should be a reasonable description of the travel services being discussed and a statement that: - Correct answer-further information is available from a travel agent. The price of travel services referred to in a representation must be: - Correct answerapplicable at the time; must be in Canadian currency unless clearly indicated that it is otherwise; and must not refer to a previous price. When the names of air carriers, hotels and travel whole- salers, where applicable, are not disclosed in the representation that refers to a price and are not known and disclosed by the travel agent at the time of the sale: - Correct answer-the registrant shall disclose the names to all customers who have entered into an agreement with the registrant for those travel services when the information becomes available Section 34 of the Regulation - Correct answer-Information to be included in written representations Deposit and final payment requirements - Correct answer-This means amounts and due dates. Total price - Correct answer-including all taxes and service charges Cancellation terms and charges - Correct answer-This means the conditions under which a client may cancel, the details of any charges, and the dates to which the charges apply. If applicable, written representations should include the availability and: - Correct answer-cost of trip cancellation insurance and out- of-province health insurance Refund policy, including: - Correct answer-any penalty provisions Accommodation and transportation details, including: - Correct answer-the name of the principal carrier, class of service, and all departure and arrival points. This description must be fair and accurate to confirm the truthfulness and content of the representations. Details of any construction or renovation that is likely to: - Correct answer-interfere with the client's use and enjoyment of the accommodation. This includes the anticipated start date and duration of any work. Information to be included in written representations - Correct answer-Deposit and final payment requirements, Cancellation terms and charges, Availability and cost of trip cancellation insurance and out- of-province health insurance, Refund policy, Accommodation and transportation details, Details of any construction or renovation, Period to which the representation applies Period to which the representation applies - Correct answer-This means that clients should be informed if the price of travel services refers to specific dates or duration. Where a medium does not allow for full disclosure, registrants are encouraged to advise customers: - Correct answer-where to obtain more detailed information Section 35 of the Regulation - Correct answer-Photographs and other pictures used in representations Photographs used in any representation must: - Correct answer-accurately show what is being represented. If a picture that is not a photograph is used in a representation, the picture must: - Correct answer-accurately show what is being represented and state that it is not a photograph. Section 36 of the Regulation - Correct answer-Disclosure Disclosure in business means: - Correct answer-giving complete information about any matter that the other party should know in deciding to buy or contract. If a travel agent considers that there are any conditions that may affect a client's decision to purchase particular travel services, then the agent must: - Correct answerinform the client As with written representations, the travel agent must disclose: - Correct answer-the total price and travel dates and give a fair and accurate description of the travel services to be provided. affidavit - Correct answer-a formal legal statement written and sworn or affirmed to before someone authorized to administer an oath (such as a notary public). Section 44 of the Regulation - Correct answer-Travel agents must inform clients if they charge a counseling fee or service charge. They must also tell clients whether or not such charges are refundable, and must describe the conditions that apply to any refunds. Section 28 of the Act - Correct answer-further protects travellers by specifically forbidding a registrant from making false, misleading, or deceptive statements relating to the provision of travel services in any advertisement, circular, pamphlet, or material published by any means. Section 32 of the Regulation - Correct answer-forbidding a registrant from making false, misleading, or deceptive statements relating to the provision of travel services in any advertisement, circular, pamphlet, or material published by any means. This section extends this prohibition to any representation. Ontario's revised Consumer Protection Act, 2002 enacted date - Correct answer-July 30, 2005 Ontario's revised Consumer Protection Act, 2002 - Correct answer-incorporated and consolidated a number of consumer protection measures previously governed by several other laws. This Act safeguards consumers against unfair business practices, including false advertising. Travel agents must inform customers that trip cancellation insurance is: - Correct answer-available and what cancellation policies are related to the travel services being purchased. If the travel agent sells insurance, he or she must indicate on the invoice: - Correct answer-whether or not the customer has purchased trip cancellation insurance. If the travel agent does not sell insurance, he or she must indicate: - Correct answerwhether the customer was advised of the availability of trip cancellation insurance on the invoice. Travel agents must advise clients about the availability of out-of-province: - Correct answer-health insurance If the travel agent sells insurance, he or she must indicate on the invoice whether or not the customer has purchased out-of-province health insurance, if applicable. If the travel agent does not sell insurance, he or she must: - Correct answer-indicate whether the customer was advised of the availability of out-of-province heath insurance, if applicable. When a client is proposing to travel outside of Canada the travel agent must inform the client of the: - Correct answer-typical information and travel documents required for each person travelling. examples of typical kinds of information that consumers should be advised about include: - Correct answer-whether a passport is required and whether the passport must be valid for a certain period of time after the date of departure; whether a visa is required; and whether an affidavit or letter from the second parent is needed if one parent is travelling alone with a child. (This advice need not be made in writing before the booking, but must appear in writing on the invoice.) Travel agents should also advise clients that entry to another country may be refused even if: - Correct answer-the required information and documentation are complete. Travel agents must tell clients about standards of: - Correct answer-accommodation, utilities, and services at the destination that may be different from those of Canada, as well as about differences in living standards and practices. Travel agents must advise a client that they must answer: - Correct answer-any of the client's questions arising from the information provided in any related representation. Travel agents must inform clients if they charge a: - Correct answer-counselling fee or service charge. They must also tell clients whether or not such charges are refundable, and must describe the conditions that apply to any refunds. appeal - Correct answer-is a legal term that refers to a request for a decision to be reconsidered by a higher authority. stay - Correct answer-is a legal term that refers to a short-term delay ordered by a judge or tribunal. Section 29 of the Act - Correct answer-If the Registrar considers that a registrant's advertising violates the Act, the Registrar has the power to order that the advertising be: immediately stopped; retracted, or that the registrant publi