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HRD3702_Assessment_01_2023
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HRD3702 – Management of Training and DevelopmentAssignment 1
KG Couriers (KG) are expanding their services to cover the whole South Africa. Due to their expansion, they need to
increase their staff numbers to ensure efficiency in the work environment. In a meeting, the HR team along with the
CEO of KG Couriers, have decided that they will need appoint 3 more drivers, promote 2 of their senior drivers,
Johannes and Marcia. They will also need to purchase two additional panel vans. You, as the head of this project, were
tasked to assess the training needs in KG and develop a plan for the 2017 training needs. You have decided to appoint
the 2 senior drivers to join the management team as they have been with KG since 2001 and understand the processes
on an operational level. Both these drivers attended advanced driving courses and will be able to transfer their skills to
the other members of the management team, and more so to the newly appointed drivers.
When you submit the Annual Training Report (ATR) for KG, what management function does this represent?
1. Control
2. Planning
3. Organising
4. Leading
Refer to Lesson 1.2.
Control is continuous evaluation while the plans are implemented to ensure success, to provide feedback and
to make the necessary adjustments as soon as possible. Planning is incorrect as it focuses on setting the vision
and objectives for the organisation while focuses on ensuring that all resources are available to meet this vision
and objectives. Organising is incorrect as it focuses on guiding staff to implement the plans set in the planning
phase.
You have just been appointed as the HRD manager for B&D Construction. At the first management meeting, the CEO
indicates that supervisors lack conflict management skills and that the company is experiencing a shortage of qualified
plumbers and painters. The recruitment manager explains that they are experiencing problems recruiting qualified
plumbers and painters in the open labour market. The CEO also indicates that the senior accounting clerk will be
retiring in three months’ time. However, the organisation considers promoting one of the three junior clerks into this
position.
As the HRD manager of B&D Construction, you need to plan for SHRD in the organisation. In your planning, your
strategy will firstly be based on …
1. the financial position of B&D Construction
2. the vision and strategic objectives of B&D Construction
3. the construction regulations of South Africa
4. the critical skills identified for growth in South Africa
Refer to Lesson 1.5.
Although all four options will influence HRD for B&D Construction, your department's strategy should firstly be
based on the strategic business plan of the organisation. This includes the vision and strategic objectives for
B&D Construction, which will guide you on what skills the organisation needs at what level and at what time
You are the HRD manager at BB Bake, a national catering organisation with its head office in Midrand. After the first
quarter performance evaluation, the manager at your Pretoria branch contacted you regarding two of his employees,
namely Mary Castos and Thabo Mosime. During Mary's performance evaluation, some developmental areas were
identified in areas where her performance did not reach the set standards. The manager requested your assistance in
addressing the following developmental areas:
• Communication with clients.
• Computer skills on their in-house database.
Lyana Petzer Page 1 of 8
, HRD3702 – Management of Training and Development
You, as the HRD manager at BB Bake, will need to ensure that it becomes a learning organisation. You can do this by
1. focusing on the micro training needs
2. focusing on multi-skilling of all staff
3. focusing on the macro training needs
4. focusing on international HRD
Refer to Lesson 2.2.
In order for learning to take place, multi-skilling of all staff should be focused on; it encompasses all levels of
training be it micro, macro or international. In a learning organisation all relevant training will be provided to
employees continuously, so that employees become life-long learners. The other options are therefore
incorrect as each option focuses on only one aspect of employee development, while all aspects of employee
development should be included in the creation of learning organisations.
Strategic management focuses on which role/level in organisational and departmental management?
1. Conjecturing
2. Implementation
3. Deduction
4. Planning
Refer to Lesson 1.1.
Strategic management encompasses the planning in the organisation as a whole. It focuses on a plan which
indicates how an organisation will compete in order to be successful. Implementation, Deduction and
Conjecturing are incorrect as they refer to the processes that will follow after the planning was completed.
You are the HRD Manager of URD Productions. During the annual performance management process, you evaluate
one of your staff, John Bayliss’s, who had exceeded most performance standards, although he did experience some
problems in the workplace, due to being blind. Objects like trolleys were left in the hallway or at training venues and
his lunch that he kept in the office fridge, was taken by someone else. Although he believes that this of the HRD
Department to develop relationships in the department.
The CEO of URD Productions also informed you that after completing the performance evaluation of all departmental
heads or managers, it was clear that they need conflict training as well as change management training. As the
company was strongly unionised, he wanted to avoid unnecessary conflict that can lead to Industrial action. This will
also provide you with an opportunity to convince the CEO and the executive management team of URD Productions
that management development is essential to address the conflict and change management training needs of
managers.
What will the training needs level for the training need of improved workplace relationships be?
1. Metro-level
2. Micro-level
3. Meso-level
4. Macro-level
Refer to Lesson 2.3.
Micro-level needs are the needs that are experienced at the operational level by one person or a very small
group. Macro-level is incorrect, seeing that it focuses on macro training in URD Productions and refers to
training staff when the organisation expands nationally and internationally or when a new system needs to be
implemented in which all staff members should receive training, such as a new performance appraisal system.
Lyana Petzer Page 2 of 8
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