The APCO Institute EMD Course is based on the National Highway Traffic Safety
Administration's Emergency Medical Dispatch: National Standard Curriculum.
✔️TRUE
PSET's must be certified in what in order to successfully complete the APCO EMD Course.
A) Call Taking
B) Communication Skills
C) CPR
D) NONE OF THE ABOVE ✔️C
What is EMD?
A) State and identifying roles and responsibilities of an Emergency Medical Dispatcher.
B) Obtains sufficient and accurate information from callers to dispatch resources properly
and efficiently.
C) The primary source and initial point of contact for callers seeking medical assistance.
D) ALL OF THE ABOVE ✔️C
TRUE OR FALSE
An EMD receives and processes calls for Emergency Medical Service assistance.
✔️TRUE
TRUE OR FALSE
As an EMD it is not up to you to determine the nature and severity of the medical incident
type without diagnosing the medical problem or condition. ✔️FALSE
TRUE OR FALSE
,An EMD is responsible for only the coordination of EMS resources based on the
predetermined response configurations found in the local medically approved EMD
Guidelines. ✔️FALSE
TRUE OR FALSE
An EMD provides emergency medical assistance using the local medically approved EMD
Guide-Cards and software. ✔️TRUE
TRUE OR FALSE
As an EMD you are required to maintain confidentiality. ✔️TRUE
TRUE OR FALSE
An EMD is responsible for maintaining contact with the caller. ✔️TRUE
TRUE OR FALSE
As an EMD it is more important to get the information than it is to be helpful,
compassionate and polite. ✔️FALSE
TRUE OR FALSE
As an EMD you should be able to effetively handle the emotional stress involved in
caller/patient crisis situations and clearly guide callers in these situations. ✔️TRUE
A successful EMD masters the skills of:
A) Communication
B) Call Taking
C) Philosophy of EMD
D) NONE OF THE ABOVE ✔️C
A successful EMD masters the skills of:
A) Communication of EMD
B) Knowledge of EMD
C) Calling Taking of EMD
D) NONE OF THE ABOVE ✔️B
TRUE OR FALSE
A successful EMD's act aggressively to hostile callers, making judgments on their own
based on the callers demeanor or past experience with the caller. ✔️FALSE
,TRUE OR FALSE
A successful EMD has good working knowledge of the local EMS systems and its
capabilities. ✔️TRUE
As an EMD you should use:
A) Clear, Concise & Accurate Speech
B) Correct Terminology & Medical Terms
C) Personal Experience & Training
D) NONE OF THE ABOVE ✔️A
TRUE OR FALSE
An EMD includes all public safety personnel ✔️FALSE
TRUE OR FALSE
An EMD serves as part of the emergency medical service system while the EMS includes all
public safety personnel. ✔️TRUE
Which is medical resource for the EMS System.
A) Ambulance
B) Hospitals
C) Medical Centers
D) ALL OF THE ABOVE ✔️D
Which is a medical resource for the EMS System.
A) Sexual Assault Centers
B) US Coast Guards
C) Police & Fire
D) ALL OF THE ABOVE ✔️D
Which hospital is considered Virginia Beach's trauma center?
A) Sentara Leigh
B) Virginia Beach General
C) Norfolk General
D) Sentara Princess Anne ✔️C
TRUE OR FALSE
BLS stands for Basic Life Systems ✔️FALSE
, TRUE OR FALSE
BLS stands for Basic Life Support ✔️TRUE
TRUE OR FALSE
ALS stands for Advance Life Support ✔️TRUE
TRUE OR FALSE
ALS stands for Advance Life Systems ✔️FALSE
How many tiers are in the EMS System Structure.
A) 5
B) 3
C) 4
D) 6 ✔️C
TRUE OR FALSE
Tier 1 of the EMS System Structure is Basic Life Support ✔️FALSE
TRUE OR FALSE
Tier 1 of the EMS System is first responders provide immediate response to events.
✔️TRUE
TRUE OR FALSE
Tier 2 of the EMS System is Air Ambulance / Aeromedical Services. ✔️FALSE
TRUE OR FALSE
Tier 2 of the EMS System is Basic Life Support ✔️TRUE
TRUE OR FALSE
Tier 3 of the EMS System Structure is Advanced Life Support ✔️TRUE
TRUE OR FALSE
Tier 3 of the EMS System Structure is Basic Life Support ✔️FALSE
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