A comprehensive summary of the Intercultural Management course. The summary contains all the topics from the lessons that were asked in in the exam. This summary contains all the information you need to pass the test. I got an 8 on this test, but about 80% did not pass this exam.
,Table of contents
Global competence (workshop 1) ................................................................................................................... 4
What makes a manager globally competent?......................................................................................... 4
International mindset .............................................................................................................................. 4
Multicultural Leadership ......................................................................................................................... 4
Comfort with dissonance ........................................................................................................................ 4
Meanings of culture ................................................................................................................................ 5
Mental software at 3 levels ..................................................................................................................... 5
International environments (workshop 1) ...................................................................................................... 6
Legal Systems .......................................................................................................................................... 6
Enforcing Intellectual Property rights ..................................................................................................... 7
Hofstede (workshop 1) .................................................................................................................................... 8
Hofstede: onion diagram............................................................................................................................. 8
4 levels of culture .................................................................................................................................... 8
Iceberg principle ...................................................................................................................................... 9
Hofstede’s 6 dimensions ............................................................................................................................. 9
Power distance ...................................................................................................................................... 10
Uncertainty avoidance .......................................................................................................................... 10
Individualism vs. Collectivism ................................................................................................................ 11
............................................................................................................................................................... 11
............................................................................................................................................................... 11
Masculinity vs. Femininity ..................................................................................................................... 11
Time orientation .................................................................................................................................... 12
Indulgence vs. Restaint.......................................................................................................................... 12
Hofstede and Marketing ........................................................................................................................... 13
Power distance and marketing.............................................................................................................. 13
Uncertainty avoidance and marketing .................................................................................................. 13
Individualism and marketing ................................................................................................................. 13
Masculinity and marketing .................................................................................................................... 13
Long-term orientation and marketing................................................................................................... 13
Criticism of Hofstede’s theory ................................................................................................................... 14
Trompenaars (workshop 2) ........................................................................................................................... 15
Trompenaars onion ................................................................................................................................... 15
Trompenaars dimensions ...................................................................................................................... 15
Universalism vs. Particularism ............................................................................................................... 15
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, Individualism vs. Communitarianism .................................................................................................... 16
Neutral vs. Affective .............................................................................................................................. 16
Specific vs. Diffuse ................................................................................................................................. 16
Achievement vs. Ascription ................................................................................................................... 17
Sequential vs. Synchronic ...................................................................................................................... 17
Internal vs. External............................................................................................................................... 17
Hall’s Model Communication styles (workshop 2) ........................................................................................ 18
Low context vs. High context ................................................................................................................ 18
Specific vs. holistic orientations ............................................................................................................ 18
Trust (workshop 3) ........................................................................................................................................ 19
Cognitive trust (brains) vs. Affective trust (heart)................................................................................. 19
Maslow’s hierarchy of needs (individualism) & Pinto’s hierarchy of needs (collectivism) (workshop 3) ..... 19
Maslow’s hierarchy of needs (individualism) ............................................................................................ 19
Pinto’s hierarchy of needs (collectivism) .................................................................................................. 20
Maslow vs. Pinto ....................................................................................................................................... 20
Wordlist ICM ................................................................................................................................................. 21
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, Global competence (workshop 1)
What makes a manager globally competent?
• Understand the importance of international trade to their home country’s economy
• Understand the multicultural nature (even if not multinational) environment of successful
corporations, and possess intercultural sensitivities preparing them to flourish in that
atmosphere
• Ask critical questions about diverse business practices
• Possess foreign language skills
• Thrive in diverse environments
• Eager for challenge, change, and life-long learning
• Awareness, understanding, and empathy for different ideas and ways of doing things and the
origins of racism
• Comfort interacting in multiple, often challenging contexts
International mindset
• Excellent intercultural communication skills
• Learn through listening and observing
• Thrive in multicultural settings with a diverse range of personalities and learning styles
• Establish rapport quickly
• Able to work effectively as a part of a multinational/multicultural team
• Effective and knowledgeable in working in cross-cultural settings
• Learn quickly
Multicultural Leadership
• Effective and cooperative team player who also works well independently
• Take initiative and risks
• Communicate despite barriers
• Understand cultural differences and similarities
• Handle stress
• Identify problems and utilize available resources to resolve them
• Highly developed cross-cultural communication skills combined with ability to motivate
others to excel
Comfort with dissonance
Figure 1: Comfort with dissonance
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