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Exam (elaborations)

Tentamen kwaliteit van handelen

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Tentamen uitgewerkt met vragen en verschillende antwoorden die gegeven kunnen worden. Goed voorbeeld van hoe het tentamen eruit gaat zien

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  • September 26, 2016
  • 3
  • 2015/2016
  • Exam (elaborations)
  • Unknown

1  review

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By: BartKonig • 6 year ago

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Kwaliteit van handelen tentamen. (Zeggen wat je doet en laten zien wat je doet).

1. Leg uit wanneer je kwaliteit levert wanneer je er aan voldoet
- Het voldoen aan de verwachtingen van de klant niet als toevallig feit maar
voortdurend tegen over afgesproken voorwaarden.
- Binnen dienstverlening zorgend dat de communicatie tussen klant en
afnemer goed is. zo zorg je ervoor dat je weet wat de klant wil en verwacht. Je
komt er dan achter of je voldoet aan de verwachtingen van de klant. Kwaliteit
is een tweezijdig communicatie.
- Zeggen wat je doet doen wat je zegt laten zien wat je doet aan de klant.
Communiceren over de verwachtingen (communicatie

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