100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Bachelor afstudeeropdracht: onderzoeksrapport over identiteit en imago $5.34   Add to cart

Thesis

Bachelor afstudeeropdracht: onderzoeksrapport over identiteit en imago

2 reviews
 1396 views  11 purchases
  • Course
  • Institution

Dit onderzoeksrapport geeft een antwoord op de onderzoeksvraag wat het huidige imago is van een organisatie en of dat overeenkomt met de gewenste identiteit. In dit onderzoek zijn de vijf stappen doorlopen van de gap-analyse van Van der Grinten en Weijnand-Schut. Het rapport is geschreven in het ka...

[Show more]

Preview 4 out of 113  pages

  • October 13, 2016
  • 113
  • 2015/2016
  • Thesis
  • Unknown
  • Unknown

2  reviews

review-writer-avatar

By: DAPHNESCHOT • 5 year ago

review-writer-avatar

By: RowanWubbolts • 6 year ago

avatar-seller
ONDERZOEKSRAPPORT
Den Hartog Verzekeringen BV

Financieel servicecentrum om de hoek




Sandra Agerbeek, augustus 2016

,Financieel servicecentrum om de hoek




Financieel servicecentrum om de hoek


Dit onderzoeksrapport dient als bijlage behorende bij het adviesrapport
‘Financieel servicecentrum om de hoek’.




ONDERZOEKSRAPPORT
Financieel servicecentrum om de hoek


Naam: Sandra Agerbeek
Studentnummer: 1633154

Instituut: Hogeschool Utrecht
Opleiding: Communicatiemanagement deeltijd
Titelcode: JCD-ADVIS-14
Begeleider: Manon Rundervoort

Opdrachtgever:
Den Hartog Verzekeringen BV

IJsselstein, augustus 2016




2

,Financieel servicecentrum om de hoek


Inhoud
Samenvatting

1 Inleiding.............................................................................................................. 7
1.1 Over Den Hartog.................................................................................................................... 7
1.2 Aanleiding tot de vraag van Den Hartog ............................................................................... 8
1.3 Centrale vraagstelling Den Hartog ........................................................................................ 8
1.4 Onderzoeksvraag en deelvragen ........................................................................................... 9
1.5 Situatieanalyse Den Hartog ................................................................................................... 9
1.6 Leeswijzer ............................................................................................................................ 10

2 Onderzoeksopzet .............................................................................................. 11
2.1 Identiteit en imago .............................................................................................................. 11
2.2 Naamsbekendheid............................................................................................................... 15
2.3 Tevredenheid ...................................................................................................................... 17

3 Onderzoeksresultaten ....................................................................................... 18
3.1 Resultaten onderzoek thema identiteit en imago .............................................................. 18
3.1.1 Stap 1: De gewenste identiteit .................................................................................. 18
3.1.2 Stap 2: De werkelijke identiteit ................................................................................. 19
3.1.3 Stap 3: De fysieke identiteit ...................................................................................... 19
3.1.4 Stap 4: Het imago ...................................................................................................... 27
3.1.5 Stap 5: De gap-analyse .............................................................................................. 30
3.2 Resultaten onderzoek thema naamsbekendheid ............................................................... 31
3.3 Resultaten onderzoek thema tevredenheid ....................................................................... 36
3.4 Overige resultaten ............................................................................................................... 38

4 Conclusie .......................................................................................................... 39
4.1 Conclusie thema identiteit en imago .................................................................................. 39
4.1.1 Overeenkomsten....................................................................................................... 39
4.1.2 Verschillen ................................................................................................................. 40
4.2 Conclusie thema naamsbekendheid ................................................................................... 41
4.3 Conclusie thema tevredenheid ........................................................................................... 41

Bronvermelding ........................................................................................................ 43

Bijlagen ..................................................................................................................... 45



3

, Financieel servicecentrum om de hoek

Bijlage 1 Situatieanalyse ...................................................................................... 46
1.a Interne analyse .................................................................................................................... 46
1.b Externe analyse ................................................................................................................... 53

Bijlage 2 SWOT-analyse ....................................................................................... 57

Bijlage 3 Theoretisch kader identiteit, imago en gap-analyse................................ 59

Bijlage 4 Interviews verzekeringsrelaties ............................................................. 64
4.a Vragenlijst verzekeringsrelaties .......................................................................................... 64
4.b Transcript verzekeringsrelaties ........................................................................................... 64
4.c Verantwoording van de begrippen uit de interviews ......................................................... 72

Bijlage 5 Interviews RegioBankrelaties ................................................................ 78
5.a Vragenlijst RegioBankrelaties .............................................................................................. 78
5.b Transcript RegioBankrelaties............................................................................................... 78
5.c Verantwoording van de begrippen uit de interviews ......................................................... 83

Bijlage 6 Vragenlijst verzekeringsrelaties .............................................................. 86
6.a Opzet enquêtes verzekeringsrelaties .................................................................................. 86
6.b Resultaten enquêtes verzekeringsrelaties .......................................................................... 89

Bijlage 7 Vragenlijst RegioBankrelaties ................................................................ 94
7.a Opzet enquêtes RegioBankrelaties ..................................................................................... 94
7.b Resultaten enquêtes RegioBankrelaties.............................................................................. 97

Bijlage 8 Vragenlijst inwoners en ondernemers IJsselstein ................................. 102
8.a Opzet enquêtes/straatinterviews inwoners en ondernemers IJsselstein ......................... 102
8.b Resultaten enquêtes/straatinterviews inwoners en ondernemers IJsselstein ................. 105

Bijlage 9 Berekening percentages ...................................................................... 113




4

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller SandraAha. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $5.34. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

67096 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$5.34  11x  sold
  • (2)
  Add to cart