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HRD3702 – Management of Training and DevelopmentAssignment 3 – Questions & Answers I got in my 3 Attempts.
You are the HRD Manager of URD Productions. During the annual performance management process,
you evaluate one of your staff, John Bayliss’s, who had exceeded most performance standards,
although he did experience some problems in the workplace, due to being blind. Objects like trolleys
were left in the hallway or at training venues and his lunch that he kept in the office fridge, was taken
by someone else. Although he believes that this was not done maliciously, it did have a negative
influence on his relationship with his colleagues. It was decided to offer a team building to the whole
of the HRD Department to develop relationships in the department.
The CEO of URD Productions also informed you that after completing the performance evaluation of
all departmental heads or managers, it was clear that they need conflict training as well as change
management training. As the company was strongly unionised, he wanted to avoid unnecessary
conflict that can lead to Industrial action. This will also provide you with an opportunity to convince
the CEO and the executive management team of URD Productions that management development is
essential to address the conflict and change management training needs of managers.
What type of disability does John suffer from? A ...
1. mobility impairment
2. intellectual impairment
3. sensory impairment
4. emotional impairment
Refer to study unit 8 in the study guide.
Sensory impairment is the correct option, because it refers to the lack of one of your senses, for
example, sight, hearing, smell, touch, taste and spatial awareness. Mobility impairment refers to the
inability of a person to use one or more of his/her extremities, or a lack of strength to walk, grasp, or to
lift objects. Intellectual impairment is a disability characterised by significant limitations in both
intellectual functioning and in adaptive behaviour, which covers many everyday social and practical
skills. Emotional impairment) is a term which refers to a variety of mental and emotional health issues.
Which NQF sub-framework covers the training of technicians and artisans?
1. Occupational Qualifications Framework (OQF)
2. Higher Education Qualification Framework (HEQF)
3. Quality Council for Trades and Occupations (QCTO)
4. General and Further Education and Training Qualifications Framework (GFETQF)
Refer to LESSON 04 and LESSON 5,
The Quality Council for Trades and Occupations (QCTO) is responsible for quality assurance of and standard
setting for occupational qualifications in South Africa which include technical training and trade certificates.
Lyana Petzer Page 1 of 10
, HRD3702 – Management of Training and Development
Sharon Mazibuko works as a sales representative, for an Insurance company in Kimberly. Sharon has
been experiencing high volumes of stress and anxiety related to her job and she feels as though she
cannot keep up with this pace for much longer. In the last two months, Sharon’s work has been
suffering. Upon review, her boss, Tim Bezuindehout, can see that she performs to the best of her
ability, however, Sharon finds it difficult to cope with all her responsibilities in her position. Tim has
sent Sharon for several training courses, administrative skills, emotional intelligence and computer
literacy. Which of the following alternatives is applicable to assist Sharon in keeping up her skills,
abilities and her work performance?
1. Transfer Sharon to another position.
2. Change the nature of Sharon’s job.
3. Provide Sharon with on-the-job assistance.
4. All of the options.
Refer to LESSON 06.
Sometimes training is not the only solution, alternatives such as the following, can also be considered:
• provide on-the-job assistance
• change the nature of the job
• transfer the employee to another job
• terminate employment
Which quality council will evaluate the training programmes designed in the construction sector?
1. HEQC
2. SAQA
3. QCTO
4. Umalusi
Refer to section 4.5 in your study guide. The QCTO is the Council for Trades and Occupation, and therefore
operates in the workplace or labour market. Option 1 is incorrect as SAQA is not a quality council; option 2
refers to the quality council for general education and option 3 is the one for higher education
Which of the following aims of the National Skills Development Strategy does the ETDP SETA support
through the learnerships it offers?
1. To improve and enhance career and occupational guidance.
2. To improve the low level of literacy and numeracy skills of youth and adults
3. To provide increased access to occupationally directed programmes.
4. To improve the growth of a public college system for further education and training
Refer to Lesson 04 and lesson 5.
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