Communication Skills questions with complete solutions 2023

Communication Skills questions with complete solutions 2023 What are communication skills? - correct answer -How you receive info. -More than just talking -Involves listening to each other Why are communication skills important? - correct answer -It allows for the exchange of thoughts and feelings and beliefs between two or more people. -Helps you build relationships What are the 3 different communication styles? Define all 3. - correct answer -Passive: Don't express thoughts and feelings -Aggressive: Being overly forceful, pushy, or hostile -Assertive: Expressing your views clearly and respectfully What are the 3 different parts of communication? - correct answer -Speaking skills -Listening skills -Nonverbal communication What are some speaking skills? - correct answer -Say what you mean; be clear and direct -Dont be disrespectful -Sometimes what you say isn't as important as how you say it (tone of voice) -When dealing with touchy serious situations use "I" message How do you build an "I" message? - correct answer -Start with : I feel -Create a "when" part to the message -Let them know your concerns "because" -Create a "wish" statement to let them know what your expectations are -NEVER USE "YOU" STATEMENTS What are some listening skills? - correct answer -To communicate effectively, listen -Use "active listening" skills whenever possible -Don't interrupt -Show interest -Restate what you hear -Ask questions -Show empathy