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Summary lecture 6 Retail Marketing

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Summary of the lectures fall 2016. Not considered grammar and sentence structure. Also some pictures of slides included.

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  • October 24, 2016
  • 5
  • 2016/2017
  • Summary
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HC 6 – Retail Marketing 17-10-216

Literature contradicting each other
- Assortment = number of items carried by a retailer
o Width of assortment: the number of categories you offer (e.g. Aldi,
can also buy clothes and computers. So very breath)
o Depth of assortment: a lot of choices in the category (the more the
deeper)

General assumption more = better.
- Marketing theory
o Segmented market
o Variety seeking
- Psychological theory
o Intrinsic motivation and life satisfaction
o Perceived behavioral control

Barry Swchwartz
- Official dogma = more choice, more freedom, more satisfaction
- Secret to happiness = lower expectations
- Why more choice is bad:
1. Could have been better (alternative choice)
2. Opportunity costs
3. Escalations of expectations
- Choice overload make people miserable:
1. Regret & anticipated regret (al the alternatives)
2. Opportunity costs (standards go up, less satisfied)
3. Escalation of expectations (less satisfied with result)
4. Self-blame (don’t meet high standards)
- Pareto improving move = we luckier with less choice, give the third country
more choice.

Attraction vs. conversion (example)
- Variety of jams
- See CP.
- Attraction people stop and watch the jam assortment
- Conversion actually buy
Findings: Extent assortment, larger % stops, but comes to conversion less %.

Briesch, et al. (2009)
- Assortment is more important price level & convenience  right
assortment is important to have a lot of customer in your store
- If you have enough numbers of brand = positive (breath), but many SKU’s
per brand, then is negative (To depth)
- Effect of assortment show more heterogeneity  differs per situation and
makes it very complex to pick the right assortment (e.g. AH unique
assortment per location, so adapt local situation)

Two sides of the assortment medal
- Attraction (+)
- Conversion (-)
The ‘more is better’ assumption is criticized
- Too much  lower purchase + lower satisfaction

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