Casus uitwerking: ’Bepaalde delen van zorg zijn door zorgaanbieder uit het Zorgplan geschrapt. Klaagster is het er niet mee eens, maar zorgverlener mocht dit wel doen’’. Casus betreft een uitwerking van de juridische- en ethische context.
‘’Bepaalde delen van zorg zijn door
zorgaanbieder uit het Zorgplan geschrapt.
2021/202
2
Klaagster is het er niet mee eens, maar
zorgverlener mocht dit wel doen’’
Advies klachtafhandeling in de zorg
Naam
Datum 25 maart 2023
Klas
Vakcode 1416KZ415A
, Inhoud
Afkortingenlijst.......................................................................................................................................1
Hoofdstuk 1 Inleiding.............................................................................................................................2
1.1 Aanleiding.....................................................................................................................................2
1.2 Relevante feiten............................................................................................................................2
1.3 Handelingsprobleem.....................................................................................................................3
1.4 Vraagstelling.................................................................................................................................3
1.5 Leeswijzer.....................................................................................................................................3
Hoofdstuk 2 Juridische context..............................................................................................................3
2.1 Grondwet (GW)............................................................................................................................3
2.2 Wet op de geneeskundige behandelingsovereenkomst (WGBO).................................................4
2.2.1 Analyse op de klacht..............................................................................................................5
2.3 Wet kwaliteit, klachten en geschillen zorg (Wkkgz)......................................................................5
2.3.1 Analyse op de klacht..............................................................................................................6
Hoofdstuk 3 Ethische context.................................................................................................................7
3.1 Ethiek in de zorg...........................................................................................................................7
3.1.1 Analyse op de casus...............................................................................................................8
3.2 Arts-patiëntrelatie........................................................................................................................8
3.2.1 Analyse op de klacht..............................................................................................................9
3.3 Moreel beraad..............................................................................................................................9
Hoofdstuk 4 Oplossingsmogelijkheden..................................................................................................9
4.1 Verbetering interne klachtenprocedure.....................................................................................10
4.2 Aanstellen Moreel beraad..........................................................................................................10
4.3 Toetsing individueel functioneren..............................................................................................11
Hoofdstuk 5 Conclusie en aanbevelingen voor maatregelen c.q. beleid..............................................11
Bronnenlijst..........................................................................................................................................12
Afkortingenlijst
AVG Algemene verordening gegevensbescherming
BW Burgerlijk Wetboek
GW Grondwet
KNMG Koninklijke Nederlandsche Maatschappij tot bevordering der Geneeskunst
NEN norm Nederlandse Norm, NEN is ook de naam van het samenwerkingsverband tussen het
Nederlands Normalisatie-instituut en de Stichting NEC 1
POP Persoonlijk Ontwikkelplan
Wet BIG Wet op de beroepen in de individuele gezondheidszorg
1
‘Wat zijn NEN normen en wat houden NEN normen in?, arbocentrum.nl.
1
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