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MNM3712 CUSTOMER RELATIONSHIP MANAGEMENT call/text/ //
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PASSMATE TUTORIALS PASSMATETUTORIALS@GMAIL.COMDISCLAIMER: THIS IS NOT AN OFFICIAL GUIDE FROM UNISA. THE
FRAMEWORK IS NOT PREPARED NOR APPROVED BY UNISA, RATHER
REPRESENTS A POSSIBLE SOLUTION TO THE TASK CONSISTENT WITH
THEORY. THIS FRAMEWORK IS ONLY INTENDED TO ASSIST STUDENTS IN
GETTING STARTED WITH THEIR ASSIGNMENT, AND IN NO CASE THIS
DOCUMENT SHOULD BE USED FOR CHEATING, THUS NO STUDENT IS
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NOT CLAIM MONOPOLY TO KNOWLEDGE HENCE MODIFICATION OF THE
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Table of Contents
Question 1................................................................................................................. 3
Contractors ........................................................................................................... 3
Modifiers ................................................................................................................ 3
Influencers ............................................................................................................ 4
Isolateds ................................................................................................................ 5
Question 2................................................................................................................. 5
QUESTION 3 ............................................................................................................. 7
Asymmetry ............................................................................................................ 7
Case application................................................................................................ 7
Stability.................................................................................................................. 7
Case application................................................................................................ 8
Legitimacy ............................................................................................................. 8
Case application................................................................................................ 8
Necessity .................................................................................................................. 9
Case application................................................................................................ 9
Reciprocity ............................................................................................................ 9
Case application................................................................................................ 9
Efficiency ............................................................................................................. 10
Types of costs associated with transactions ............................................... 10
The level of transaction costs ........................................................................ 11
The dimensions of transactions .................................................................... 11
Case application.............................................................................................. 12
References .............................................................................................................. 13
PASSMATE TUTORIALS 061 262 1185/068 053 8213/0717 513 144
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