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USPS Exam 421 Window Clerk Questions & Answers
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USPS Exam 421 Window Clerk Questions & Answers
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USPS Exam 421 Window Clerk Questions & AnswersGIST Correct Ans - Greeting Customers, Inquiring their needs, Suggesting options
best to the customers' needs and Thanking them for coming to the US Postal Service
Processing Categories Correct Ans - Letters, Flats, Machinable Parcels, Irregular
Parcels, and Outside Parcels.
Letter-Size Mail Correct Ans - Rectangular, Between 3.5" to 6 1/8" high, 5" to 11.5"
long and .007" to .25" thick. Max weight 3.5 oz
Postcards Correct Ans - Rectangular, between 3.5" to 4.25" high, 5" to 6" long
and .007 to .016 thickness
Flat-Size Mail Correct Ans - Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8"
high OR more than 11.5" long, OR more than 1/4" thick. Maximum 12" high, 15" long and
3/4" thick. One of the minimum flat-size dimensions MUST exceed maximum letter-size
dimensions.
Machinable Parcels Correct Ans - Must weigh at least 6 ounces but no more than 25
pounds. High density parcels maximum weight is 15 pounds.(exception for lightweight
parcels)
Irregular Parcels Correct Ans - Must have any one of the following characteristics:
Less than 6" in length, or less than 3" in height, or less than 6 ounces. Rolls and tubes 26"
long or less. Unwrapped, paper-wrapped, or sleeve-wrapped articles that are not letter
size. And articles enclosed in envelopes that are not letters, flats or machinable parcels.
Outside Parcels Correct Ans - Length more than 27", or height than 17", or
thickness more than 17". Weight more than 25 pounds or 15 pounds if identified as high
density. Rolls and tubes longer than 26". Maximum weight for all parcels in 70 pounds.
However length and girth combined can be up to 130" for Standard Post
Nonmachinable Surcharge Correct Ans - First-Class Mail letters that will receive the
surcharge are considered if the following conditions exist: Too rigid, contains pens, pencils,
keys or coins that cause thickness of the mailpiece to be uneven, is polybagged,
polywrapped or has an exterior not made of paper.
Priority Mail Express Correct Ans - Class of mail with the Guaranteed by End of Day
delivery(Next 1-day or 2-day), 365 days a year. Offers overnight delivery to most locations
or the customer gets their money back. Also delivery on Sundays and holidays for
additional fees. Also offers tracking, proof of delivery, insurance up to $100 at no cost.
, Priority Mail Correct Ans - Nationwide delivery within one-three days in most
locations, Domestic can weigh up to 70 pounds. Automatically includes USPS Tracking and
$50 of insurance coverage when purchased at retail. Can have Extra Services such as
Signature Confirmation, Insurance, etc.
P.O Boxes Correct Ans - A premier service available to customers at any Post Office.
Offers customers privacy, security, and flexibility with the ability to get their mail when and
where it is most convenient.
EDDM Correct Ans - Every Direct Door Mail
Dimensional Weight Pricing Correct Ans - Applies to Priority Mail packages that are
more than one cubic foot (1728 cubic inches) and are destined for Zones 5-8. Maximum
size for mailing a Priority Mail item is 108" combined length and girth.
Balloon Price Correct Ans - Applies to: Priority Mail packages addressed for
delivery in local area and Zones 1-4 only. Standard Parcels are applied this price as well.
Parcels that weigh less than 20 pounds but measure more than 84" but no more than 108"
in combined length and girth are charged for a 20-pound parcel.
First-Class Mail Correct Ans - Items that consist of handwritten or typewritten
personal correspondence such as bills, statements of account, postcards, and BRM must be
mailed First Class Mail, Priority, or upgraded to Priority Mail Express
Periodicals Correct Ans - Authorized publications such as magazines and
newspapers whose primary purpose is transmitting information, Must be published at
least four times a year at a stated frequency
Standard Mail Correct Ans - Used to send printed matter, flyers, advertising,
catalogs, newsletters, and small packages. A single piece of Standard Mail must weigh less
than 16 ounces
Bound Printed Matter Correct Ans - Sheets must be permanently-bound by secure
fasteners such as staples, spiral binding, glue or stitching, can weigh up to 15 pounds
Library Mail Correct Ans - Content is limited to books, sounds recordings, academic
theses and certain other items. Must be sent to, from or between educational organizations,
museums and other qualified organizations. Can weigh no more than 70 pounds
Media Mail Correct Ans - Limited to books, sound recordings, recorded video tapes,
printed music, recorded computer readable-media, such as CDs, DVDs, and certain other
items
Standard Post Correct Ans - Gifts and merchandise, can weigh up to 70 pounds and
measure up to 130" in combined length and girth.
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