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Service Operation Management - Analysis of Intercontinental Park Lane A1 Report
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  • Course
  • Service Operations Management
  • Institution
  • The University Of West London

In this report, Global Services Operation Consultancy (GSOC), a firm that specialised in the hospitality sector, has assessed the InterContinental London Park Lane 5* Hotel strategies that could be implemented after customers complain and declining revenue to re-enhance their service quality and th...

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Document information

  • May 1, 2023
  • 13
  • 2020/2021
  • Other
  • Unknown

Subjects

  • hospitality management
  • hotels
  • report
  • service
  • service operations management
  • international hospitality management

Written for

  • The University of West London
  • Unknown
  • Service Operations Management
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Individual Report

Assessment 1




Module: Service Operation Management

Due date: 17/12/2021

, Executive Summary


In this report Global Services Operation Consultancy (GSOC), a firm that specialised in the
hospitality sector, has assessed the InterContinental London Park Lane 5* Hotel strategies that
could be implemented after customers complain and declining revenue to re-enhance their service
quality and their profitability. Firstly, service concept and service process useful to establish the
business idea and to determinate the service provided has been evaluated. Furthermore, operations
management practices along with their tools and skills required, have been explained and
underpinned with academic theories and models. Key points of improvement to re-enhance the
quality of the services provided have emerged. In conclusion, recommendations on how to
facilitate a successful hospitality service operation going forward have been given. This has been
possible by applying academic concepts found in books and academic articles to the
InterContinental London Park Lane operation.

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