WorkKeys Vocabulary|2023 LATEST UPDATE|ALREADY GRADED A

Human Resources (HR)/ Personnel the department which deals with employees' concerns, such as hiring, salaries, complaints Staff the employees who work at a company 00:03 01:27 Director a manager who oversees a large area of the company Manager someone who directs several employees Administrative Assistant an aide to a manager or director who makes the office run smoothly; a secretary Hiring adding an employee to the company's staff Quota a pre-set number, usually for hiring. Ex: The company plans to hire only 11 people who do not have college degrees. Profit an increase in funds the company makes Memo a short note between employees in the company Proposal a plan or suggestion, especially a formal or written one, put forward for consideration or discussion by others. Branch a location, other than the main office, where a business is conducted. Incentive a thing that motivates or encourages one to do something. 00:01 01:27 commission an amount of money, typically a set percentage of the value, that is based on sales. Cubicles Partitions (small areas where people work) Customer Service the assistance and advice provided by a company to those people who buy or use its products or services. Morale the confidence, enthusiasm, and discipline of a person or group at a particular time. Productivity/Efficiency Refers to the amount of work employees are able to complete