Summary of Organizational Behaviour written by Robbins.
I am a first year student of International Business management at HU Utrecht.
Therefore, I only made chapter 1, 3, 4, 5, 6, 9, 12, 13. This was for the course Organizational Behaviour and culture.
The green terms from the book are shaded gra...
International Business and Management Studies / IB
Organizational behaviour and culture
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By: igafory • 7 year ago
Very helpful, nicely structured!
By: alsosaskia • 7 year ago
Thanks Iga!
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Organizational behaviour (Robbins)
Chapter 1 Wat is organizational behaviour
Organization: A consciously coordinated social unit composed of two or more people that functions
on a relatively continuous basis to achieve a common goal or set of goals.
Understanding OB helps determine manager effectiveness:
-Technical and quantitative skills are important
-But leadership and communication skills are CRITICAL
Organizational benefits of interpersonal skilled managers because:
-Lower turnover of quality employees
-Higher quality applications for recruitment
-Better financial performance
Managers: Individuals who achieve goals through other people.
Management activities:
Make decisions, allocate resources, direct activities to others to attain goals.
Management functions: (Henri Fayol)
Planning: A process that includes defining goals, establishing strategy’s and developing plans to
coordinate activities.
Organizing: Determining what tasks are to be done, and who is to do them, how are they grouped,
who reports to whom and where are decisions made.
Leading: A function that includes motivation employees, directing orders, selecting the most
effective communication channels and resolving conflicts.
Controlling: Monitoring activities to ensure that they are being accomplished as planned and
correcting any significant deviations.
10 Management roles separated in three groups:
(Henry Mitzenberg)
(1) Interpersonal roles: All managers are required to
perform duties that are ceremonial and symbolic in
nature.
(2) Informational roles: All managers, to some degree,
collect information from outside the organizations and
institutes.
(3) Decisional roles: roles that revolve around making
choices.
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